Metro moves you around Melbourne.
As the city’s metropolitan rail service, Metro operates 226 six carriage trains across 998 kilometres of track, transporting 450,000 customers each day. We aim to encourage the Melbourne community’s vibrant and ever evolving lifestyles, by providing a seamless transport solution to keep individuals connected.
With 15 lines, 222 stations and services seven days a week, Metro can take you wherever you’re headed across the city, whenever you want to go.
Metro’s Operations & Passenger Delivery team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services.
Our passenger experience team are responsible for ensuring passengers can travel on the Metropolitan rail network in a safe and timely manner. With almost 2000 staff employed across 220 stations, five depots and an Info–Central hub, our team are committed to providing a dynamic and customer-focused experience.
- Full time position with excellent remuneration and career development
- Job security and career stability in a secure industry
- Receive a free Myki Pass that allows free Public Transport in Victoria!
- Access a wide range of corporate discounts, including gym offers.
About the Role
The Trainee Authorised Officer plays a pivotal role in achieving Metro’s passenger experience objectives by providing superior customer service. Reporting to the Team Leader, you will find yourself working alongside a supportive crew of up to 4 other Authorised Officers on a day-to-day basis.
Role duties and responsibilities include:
- Providing a customer focused approach with the travelling public on the transport network
- Patrol the public transport network and report (where appropriate), breaches of the Public Transport (Compliance & Miscellaneous) Act and regulations. These include, but is not limited to ticketing and behavioural offending
- Assist customers with communication difficulties, whilst respectfully, assisting the elderly and people with a disability
- Provide a visual uniformed presence on various transport premises including ticketing barriers to enhance service delivery and security
- Working across the varied forms of public transport across Metropolitan and Suburban Melbourne, and occasionally rural Victoria
Hours of work:
You must be available to work shift work, on a seven-day rotating roster which is on a full-time basis. This will include weekends and night shifts to support our 24/7 service delivery. In return we’ll provide you with excellent conditions, training and support in an industry with endless opportunities.