Fleet Operational Support - Lead

Metro Trains Melbourne

Location: Docklands

Job Type: Full time


Metro is a multi-award-winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive, safety focused on the core of our success.

Why Work with Metro Trains?

  • Included Myki Card for yearly travel + corporate discounts
  • Join a high performing team at one of the world's leading railway operators.
  • Excellent remuneration, with great career development opportunities.

The Lead Fleet Operation Support Specialist (FOSS) manages the FOSS team and works as an interface between Network Operations and Rolling Stock, specifically with the METROL function.

The purpose of the FOSS is to partner with METROL and support daily operations of the Rolling Stock fleet in-service, specifically the critical AM and PM peak weekday services and special events.

Utilising comprehensive fleet technical and operational knowledge, Metro tools and processes provide insights to support and influence in-service, fleet incident avoidance, recovery, and timetable delivery.

Join the team on a fulltime located at our Metro Trains Head office, Docklands

Key Responsibilities

  • Manage and Lead team of FOSS – Ensuring that they are able to operate in an effective manner to support service delivery.
  • Monitor and report the state of the fleet in real time using OBD, FMP and any other tools available such as RTPOTS. Including:
    • Guidance on prioritising, aligned with Depot capabilities
    • Ensuring repeat defects and No-Fault Found defects are highlighted
  • Support METROL and Rolling Stock in management of significant incidents, by providing technical insight or guidance as appropriate based on Rolling Stock knowledge, systems, and tools
  • Facilitate communication between Rolling Stock departments, such as depots, planning and recovery crews and between Network Operations and Drivers.
  • Provide guidance on analysis of Fleet Systems using On-Board Diagnostics (OBD)
  • Attend major incidents to support the Rail Incident Controller and Rolling Stock Recovery Teams
  • Establish a supportive working relationship with the Fleet Performance team
  • Prepare documentation and/or provide technical expertise on the condition, capability, and operation of specified fleet train systems to multiple stakeholders
  • Act as Rolling Stock point of contact at recovery events such as derailments, collision, disablement, pantograph entanglement and fatality as/if required giving best possible network performance outcome. Under the direction of the Rail Incident Controller.
  • Support Rolling Stock recovery teams at major rolling stock disruptions as required.
  • Communicate with multiple stakeholders including drivers for rectification of faults in running, Metrol staff and managers through to Executives on details of major disruptions and delays and provide recovery time estimations as required.
  • Ability to work a rotating shift and changing start and finish times as required

Qualifications & Experience

  • Rolling Stock fleet condition Monitoring Training/Experience and data interpretation
  • Understanding of Rolling Stock fleet and infrastructure maintenance and servicing requirements
  • Minimum 5 years’ experience in Rolling Stock fleet maintenance; across all fleets and systems
  • Knowledge of:
    • Engineering standards including quality requirements
    • Fleet maintenance practices/ fleet engineering specifications
    • MTM's Quality Policy and Quality Assurance System
    • Operations and regulations regarding specified fleet systems
  • Supervisory experience in Electrical/Mechanical Maintenance area

Applications: Click to submit your application by 2nd April 2023 If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.

You’ve got this!