Metro Trains Melbourne (MTM) is a multi-award winning organisation and we pride ourselves on our team of high performing talented professionals who are safety and delivery focused, and are at the core of our success.
You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance feel comfortable to bring their best to work, and to truly be focused on a common goal which is to provide a world class railway service.
Become part of a talented and passionate team dedicated to enhancing and delivering projects that improve the safety and reliability of Melbourne’s rail network. Doing truly meaningful work in a supportive and inclusive culture that encourages you to make the most of your talents.
We provide a range of employee benefits that will make your experience working at MTM both professionally and personally rewarding.
We are currently looking for a dynamic Learning Management Ecosystem Administrator to support the Metro Academy and wider MTM business through the administration of the Learning Management Ecosystem.
You will provide exceptional customer service by supporting LME users, responding to queries and support requests via email and phone, troubleshooting problems in consultation with system configuration specialist.
Key Areas of Responsibility
- Perform administrative tasks, reporting and cyclical review configurations and support, uploading and testing of learning and assessment content.
- Support training and development of users and administrators across the Metro business and external customers to facilitate relevant ongoing knowledge management, transfer and retention. Build and maintain competency in systems used by partner administrators.
- Assist to build system capability by supporting continuous improvement processes ensuring realisation of system benefits.
- Support System Configuration Specialist with system enhancements and testing version updates.
- Support the Education Services Manager through subject matter expertise in learning and student management system administration
- Provide guidance to stakeholders in system management, support competency management standards with business units to further enhance their needs.
About You
- Certificate IV in Training & development or the ability to acquire (Desirable)
- Knowledge of Learning Management Systems (LMS)
- Advanced MS Excel skills and intermediate MS Word and MS PowerPoint skills
- Experience in software applications including Visio, Sharepoint, Adobe and Microsoft Teams.
- Substantial experience providing support and resolution of system queries, across multiple business areas in a large organisation
- A strong team player who strives to enhance best practice work methods and techniques.
- Ability to communicate effectively both verbally & written with all levels of stakeholders.
- Strong attention to detail, ability to juggle multiple tasks in a timely manner.
- Ability to work unsupervised High level of accuracy
When you work at Metro, you don’t only get to work with amazing people and trains, you get to bring your best self to work every day and do the work you love.
This is a fantastic and dynamic opportunity to build on the career you have developed to date and be part of the legacy that ‘connects people and places for a growing Melbourne’.
If what you have read resonates with your values, experience and career aspiration then please submit your application by Sunday 21st May 2023.
Please note a Police Check / Health Assessment and current Victorian driver’s license is required for this position.
Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note that only applications with the right to live and work in Australia will be considered for this position
Why work for Metro?
- Attractive Remuneration:
- Career Progression:
- Vibrant and Ambitious Team:
- Permanent Opportunity:
- Benefits:
- Work-Life Balance and Hybrid Working: