Join our Passenger Services team in shaping the future of rail!
Be among the first to work at the new Metro Tunnel stations, helping thousands of passengers get where they need to go quickly and safely.
The Metro Tunnel is moving Melbourne into the future and transforming our rail network. It will allow us to run more frequent, reliable services, connecting people and places. By taking our busiest train lines through the new tunnel under the city, the Metro Tunnel will free up space in the City Loop to run more trains to and from the suburbs. This will enable over half a million additional passengers per week to travel across Melbourne's train network.
Why work at Metro?
-
Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level!
-
Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
-
14 weeks paid parental leave.
-
All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
-
Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.
About the team
The Operations & Passenger Services team at Metro is committed to keeping Melbourne moving by delivering exceptional passenger experience through on-time, reliable, safe and efficient services.
We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness and network performance teams.
About the role
Metro Trains Melbourne’s Passenger Services Team has opportunities for customer service-focused individuals to join our team in the role of Station Officer, in a Full-Time capacity. In this role, you will play a key role in delivering positive customer experience by assisting passengers with ticketing and travel enquiries.
This role is also crucial in overseeing the safe operation of the stations. You will have a highly visible passenger-facing role on station platforms and be the conduit between the station and Station Masters. Your responsibilities will include active platform management, assisting passengers, and reporting high-risk incidents.
Metro will provide full paid training for your accreditation in Cert III – Rail and Customer Service delivered by Metro Academy.
Locations
We have positions vacant at the following stations: