Business Support Officer – Family & Children's Services
Reference Number: 11311
Closing Date: 11pm, 9 October 2026
- Permanent part-time opportunity (0.8 FTE / 4 days per week) and temporary part time (0.6 FTE/ 3 days per week) opportunity available
- Flexible working arrangements available
- Position in line with Council Band 4 salary, $39.90 per hour plus 12% superannuation
- Support the delivery of compliant, high-quality Early Years services for children and families
We are seeking a proactive and detail-oriented Business Support Officers to provide administrative and operational support across Council's Early Years Services. This role has a strong focus on enrolments, fee administration, record management and regulatory compliance, ensuring services operate effectively and meet legislative, funding and licensing requirements.
Working closely with Early Years staff, families and key stakeholders, you will contribute to the delivery of safe, responsive and high-quality services that support the wellbeing and development of children in the Moonee Valley community.
Key Responsibilities
- Provide administrative support for Early Years programs, including enrolments, bookings, waiting lists and customer enquiries.
- Maintain accurate records and documentation in line with legislative, licensing, regulatory and Council requirements.
- Support compliance activities, audits, reporting requirements and service accreditation processes.Preparation and set up / pack down of immunisation sessions in the ad.
- Assist with fee administration, direct debits, accounts processing, payment plans and debt recovery activities.
- Coordinate correspondence, reports, meetings and departmental communications.
- Maintain administrative systems, procedures and work instructions to support consistent and compliant service delivery.
- Support staff onboarding, training records and mandatory compliance requirements.
- Deliver professional and responsive customer service to families, community members and internal stakeholders.
Skills & Experience
- Experience providing administrative support in a busy and customer-focused environment.
- Strong understanding of compliance, record management and administrative processes.
- Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
- High attention to detail and a commitment to maintaining accurate, confidential and compliant records.
- Strong written and verbal communication skills.
- Demonstrated customer service and stakeholder engagement experience.
- Proficiency in Microsoft Office applications and business systems.
- Well-developed problem-solving skills, initiative and the ability to work both independently and collaboratively.
- Experience within Early Years, Children's Services, Education, Community Services or Local Government will be highly regarded.
This is an excellent opportunity for an organised and compliance-focused professional to support the delivery of quality Early Years services and contribute to positive outcomes for children and families across the Moonee Valley community.
Next Steps
For further information about the role, please contact Lyndal Bankuti, Senior Coordinator Health and Family Wellbeing on 03 9243 1083. If you'd like to view the Position Description, learn more about what we do, or find out why Moonee Valley City Council is a great place to work, visit our Careers website at https://mvcc.vic.gov.au/work/my-career/work-with-us/.