Infringement Appeals Officer

Infringement Appeals Officer

Reference number: 14368

Closing date: 11:45pm, Sunday 4 December 2022

• Permanent full-time
• Salary commencing at $69,843.97 per annum plus 10.5% superannuation (commensurate with experience)
• Classified as Band 4

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

Council has an opportunity to work within the City Safety and Amenity department within the Parking and City Compliance team to ensure that all infringement appeals are being determined in line with Council’s Appeal Guidelines. The successful candidate will undertake required and necessary administrative tasks to support the efficient operations of the City Safety and Amenity department (Parking, Local Laws and Animal Management).

Responsibilities

• Provide efficient service and information to external and internal customers both on the phone and with written enquiries in accordance with Council policies
• Liaise with Department of Transport and Fines Victoria in progressing the processing of infringements and appeals
• Ensure the daily downloading/uploading of the Parking Officer’s Electronic Handhelds
• Ensure the timely processing of incoming City Safety and Amenity appeal related correspondence including infringement appeals, nomination of drivers, court briefs/ investigation files, general correspondence and other records and databases

Skills & Experience

• Proven administrative and/or customer service work history, with good financial skills
• Experience in dealing with Appeal responses and the ability to follow and apply processes
• Sound knowledge of the Victorian Road Rules, Domestic Animals Act 1994 and other legislation associated
• A sound knowledge of Microsoft Office packages
• The ability to plan, prioritise and work under extreme timeframes, while performing at a high-quality standard

How to Apply

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Bianca Airey, Lead Business Support and Continuous Improvement Officer on (03) 9243 1754.

In line with the directions issued by Victoria’s Chief Health Officer, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.