Customer Engagement Library Technician

Moonee Valley City Council

Location: Ascot Vale

Job Type: Full time


Customer Engagement Library Technician

Reference number: 14409

Closing date: 11:45pm, Wednesday 1 Februrary 2023

  • Permanent full-time
  • Salary commencing at $71,395 per annum plus 10.5% superannuation (commensurate with experience)
  • Support the delivery of a diverse range of lifelong learning and leisure opportunities with an emphasis on outreach

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

An exciting opportunity has arisen to provide exceptional customer service to library members whilst undertaking regular phone and library branch shifts. The position will have an emphasis on outreach across the 13 neighbourhoods within the City of Moonee Valley and include (but not limited to) pop-up libraries, events and festivals.


  • Provide excellent customer service when working in branches through active engagement with customers
  • Provide customer service assistance in the use of technology including computers, photocopiers, wireless internet access, internet and online resources
  • Support the delivery of the Library’s Outreach Program across the 13 neighbourhoods within the City of Moonee Valley
  • Promote library services widely in the community
  • Provide support to rostering processes as required

Skills & Experience

  • Library Diploma qualifications accepted by the Australian Library and Information Association essential
  • Demonstrated commitment to the provision, improvement and promotion of public library services and programs with particular focus on developing and delivering outreach services
  • Ability to relate well to a diversity of people and to work and consult with community and professional organisations and groups
  • Extensive experience in customer service, as well as well-developed interpersonal and communication skills
  • Extensive knowledge of online library services, social media tools and strong Information Technology problem-solving skills

How to Apply

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Matthew Mallard, Coordinator Collections and Customer Experience on 03 9243 1972.

In line with the directions issued by Victoria’s Chief Health Officer, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email or call 9243 1122.

You’ve got this!