Planning and Building Support Officer

Reference number: 10138

Closing date: 11:00pm, Sunday 10 September 2023

• Permanent part-time position (3 days per week)
• Salary commencing at $71,395.59 (pro-rata) plus 11% superannuation (commensurate with experience)
• Hybrid work environment

The Opportunity

The Planning and Building Support team is currently looking for an administrative star to join the team in a permanent part-time role. Reporting directly to the Team Leader Planning and Building Support, you will provide administration and customer service in a high-volume and fast-paced environment. This opportunity will see you be a part of an inclusive and supportive team that focuses on processing gold standard administrative support while developing skills and knowledge in Statutory Planning and Building.

If you thrive in an environment that requires great computer skills, a positive can-do attitude and have a desire to learn new skills while balancing different tasks each day, we strongly encourage you to apply.

Responsibilities

• Completion of accurate and timely data entry and other administrative tasks as required.
• Provide high quality and professional customer service to all internal and external customers via a variety of contact channels.
• Ensuring consistency in all aspects of customer service delivery in a fast-paced, high-volume environment, including timely follow up and resolution.
• Ensure the accurate lodgements and completion of planning permits, subdivision and building applications within prescribed time frames.
• Provide logistical and administrative support for VCAT applications and hearings.
• Contribute to the establishment, maintenance and regular review of systems and procedures within the department to ensure efficient and effective operations.

Skills & Experience required

• Previous experience working within a multi-skilled, high volume, customer driven environment.
• Ability to manage time, organise own work and meet predetermined and/or statutory deadlines.
• Data entry experience with high level attention to detail.
• Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as in person, via telephone, email, social media, and other digital channels.
• Experience in the use of Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Well-developed administrative skills, (town planning related administrative support experience desirable, but not essential).
• Experience using Pathways, Cisco and/or TRIM (desirable, but not essential).

How to Apply

Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Kate Dalton, Team Leader Planning and Building Support on (03) 9243 1626.

In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email .au or call 9243 1122.