• Be supported to learn and grow whilst developing the career you want
• Use your passion to support our customer and communities
• Make your impact in a highly engaged team

A career that gives you more

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a Tech Service Desk Analyst.

As the Tech Service Desk Analyst, you will be responsible for the operational technical support on phone, emails, chat function & via internal social media channels.

Key responsibilities:

• Provide technical support of all facets of the EUC, Wintel and software distribution services via on phone IVR
• The successful resolution of medium and low problems
• Collaborate with Workplace SME’s and Architects to ensure that projects handed to Workplace are delivered in accordance with stated strategic and tactical objectives
• Contribute to the tracking and reporting against agreed service KPIs, SLA’s, Service Health and the contractual obligations of 3rd party Service Providers
• Drive continuous technical improvement to the service ensuring Security and Architectural standards are adhered to

What you will bring:

• Experience delivering technical support to large-scale enterprise deployments of SCCM and InTune
• Experience supporting large-scale upgrades in SCCM technologies and toolsets
• Experience supporting Base Operating Environments (BOE) and SOE
• Proven experience delivering workplace services in an enterprise environment
• Experience in AD support and implementation
• Experience delivering service in an enterprise ITIL environment
• Ability to support large-scale Wintel environments from 1st Level
• In-depth understanding of the security challenges in complex EUC environments
• In depth understanding, and practical experience of application and OS support using System Centre tools including cloud-based monitoring and management
• Understanding of Azure and AWS based workloads

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.