NAB is Australia’s largest business bank. We work with small, medium and large businesses to help them start, run and grow. For more than 150 years, we’ve been helping our customers with their money. Today, we have more than 35,000 people serving 10 million customers at more than 800 locations in Australia, New Zealand and around the world. We have built our business on understanding our customers and supporting them. We fund some of the most important infrastructures in our communities – including schools, hospitals and roads.
Why We Are Here
Quite simply, we are here to serve customers well and help our communities prosper. This drives everything we do and gives clarity to how we perform and engage with each other.
How We Work captures the essence of our culture and reflects that we care deeply about how we do things, not just what we do. There are four core elements of how we work:
Excellence for Customers: We put customer needs first every time, never personal interests. We get it right first time or fix it fast, not leaving issues unresolved. We make banking easy and fast and don’t create band-aid fixes.
Grow together: We are ambitious for growth, never tolerating mediocrity. We are curious, learn from each other and never move on without learning from our experiences. We prioritise each other’s wellbeing, and never succeed at the expense of another.
Be respectful: We speak honestly and supportively, especially about concerns. We don’t avoid difficult conversations or challenge inappropriately. We value the time and opinion of others, never dismissing challenge and advice without consideration. Above all, we do what we say we will do, keeping others informed along the way.
Own it: We get on with it and follow up until it’s resolved, never delaying taking action. We do what’s right, even when it’s hard and don’t say, ‘it’s not my job.’ We make the most of what we have, never spending more time, resources or money than is needed.
Here are four things that we believe matter most in the recipe for gender equality in the workplace.
- Leadership: Inclusion begins and ends with our leaders. Our Executive Leadership Team also expects all NAB leaders to demonstrate inclusive leadership, where everyone can be themselves at work.
- Integration: Gender equality can’t be an afterthought or an add on; it must be integrated across all processes, policies and programs to ensure all bias is removed. For example, we strive to have a mix of men and women shortlisted for all management roles, and that we have males and females involved in the hiring decisions. When it comes to supporting our people with babies, we have a policy that ensures eligible primary carers can access up to three months’ paid parental leave in the first year of their child’s life, regardless of whether they are a mum or a dad.
- Flexibility: We won’t achieve gender equality if we don’t make flexibility a reality for all people – both men and women. At NAB, more than 85% of our people work flexibly, including 84% of our women and 88% of our men. A great example of this in action is with a Head of Finance Partner role that is being shared by Allison and Karen:
At NAB flexibility means different things for different people. For us it is how we do our role as a job share and the support NAB, our people and our customers provide us through working 3 days a week. This enables us to thrive in our careers, deliver on our business outcomes we need to achieve and have the time to be more involved with our children through their schools and local community sporting clubs. NAB is with us all the way and in turn we are engaged, focussed and absolute advocates of working with NAB!
- Targets: Setting ambitious gender targets and then publicly reporting on progress helps to focus people’s minds on where we are, where we want to go, and what we need to do to get there. We’re pleased that as of September 30 2016, at NAB, 38% of Executive Management positions were held by women, meaning we beat our target by 4 per cent.
Australia still has a long way to go before we truly treat both males and females equally, and we’re proud to have earned the WGEA Employer of Choice for Gender Equality citation for the 9th year.
At NAB, we hire the right people for the right roles, and make sure the women who work for us have the support and encouragement to reach their full potential. To do that, we've got a whole range of great initiatives in place, including:
WorkLife NAB is an employee benefits program with a range of products and services available to you simply for being a NAB employee. The offers available are either discounted, or are preferential services not available to the general public. You’ll get access to literally hundreds of benefits and special offers sourced to help you make the most of your money and your life. Benefits include entertainment, clothing, for the home, gift cards, shopping, technology, travel, wining and dining and more. In addition to WorkLife NAB, employees are able to join the NAB staff club to get even more genuine discounts and offers on a range of products and services.
We also offer the NAB’s Green Your Life program, created to provide employees with sound advice and access to discounted environmentally-friendly and sustainable products and services, and tips on how to reduce your impact on the environment.
Health and Wellbeing
Our health and wellbeing strategy promotes ways to improve your health and create a sense of personal wellbeing, enabling you to reach your potential in all aspects of your work and personal life. We do this by offering a range of tools, resources, services and programs to assist in managing physical health and mental wellbeing. This includes an Employee Assistance Program, mental health program, an influenza vaccination program, and other various programs throughout the year.
Our Talent Acquisition Strategies Focus on Diversity
NAB strives to ensure that a mix of men and women are short-listed for all management roles, and that hiring decisions are made by interview panels comprised of both men and women where possible. NAB mandates female participation in job candidate pools and gender diverse interview panels, as well as ensuring all recruitment into senior management has a strong gender balance (including NAB’s external recruitment suppliers). This extends to NAB’s Graduate Program where we aim to have 50/50 gender balance. From January 2012, all NAB’s preferred external recruitment suppliers need to demonstrate that they comply with NAB’s Diversity and Inclusion Policy, have a written diversity policy/framework for their business, and undertake appropriate diversity training for their people.
Empowering Women to Win
Giving back to the community is also a key priority for NAB. Cindy Batchelor, Executive General Manager for NAB Business launched the Start Counting program to provide the tools, knowledge and confidence to enable women to build better money and life habits. The program helps women establish what is important at each stage of their lives, and finding ways to get them there.
More than 400 women have taken part in Start Counting, with participants reporting an 89% increase in financial literacy based on OECD variables; a 44% increase in alignment between financial decision-making and life goals; and a 29% increase in their ability to manage money through unexpected life changes.
Supporting Women in Business
NAB Board Ready Program is an internally designed and managed program, created to assist NAB's female population in gaining an understanding of boards and being a director, whether on a NAB subsidiary board, or on an external company. It provides participants with access to key educational and networking opportunities to enable them to build the skills and confidence to participate in the boardroom.
We also know that when women in business are visible it inspires change. We’ve signed a pledge to participant in more events for women. And as business leaders, we try to ensure that events we participate in have a gender balance.
Banking and Financial Services
Because we're a bank, it makes sense that we can offer you financial products and services at more competitive rates and with reduced fees. Whether you're looking to buy your first home, a new car or plan for retirement, you’ll get exclusive access to a range of discounted products and services.
Our Employee's Choice program offers financial benefits on loans, investments, credit cards, term deposits, insurance, financial planning and travel money to name a few.
Salary packaging & Superannuation
Depending on your personal situation salary packaging can be beneficial. Non-cash benefits are deducted from your pre-tax pay which can, in some instances, result in an increase to your net disposable income. Depending on your situation you may be eligible to salary package non-cash benefits such as motor vehicle, superannuation contributions, car parking and childcare.
Super at NAB forms part of your fixed reward. All permanent and fixed term NAB and MLC employees enjoy the NAB Group Super Fund A as their default fund. This fund has been rated one of Australia's top-performing super funds.
In 2013, the Group changed the way service is calculated for the purpose of recognising career milestones. Any extended leave that employees take (or have taken in the past) is now included in the calculation of their years of tenure for service recognition. Many women take extended breaks from the workplace while on parental leave - this change recognises women’s ongoing service to the Group and demonstrates our commitment to equality in the workplace.
We recognise contributions in lots of different ways. NAB Recognise is a quick and easy way to acknowledge all those great people around you who are living our values. We celebrate career milestones through our NAB Service Awards. There are also various functional recognition programs that celebrate those who have gone above and beyond in their roles.
Paid Pandemic leave: To provide added support and care for our colleagues who may be required to stay at home due to self-isolation or as the primary carer for a dependent who has been impacted the Coronavirus, paid Pandemic Quarantine Leave is available. This leave is available for all NAB permanent (full-time and part-time), fixed-term and casual colleagues.
Reallocation of resources: We have reallocated employees to business-critical areas to ensure these business areas, as well as customers, continue to receive the care and support they need.
Technology enablement and support: We have developed our technology support to manage the increasing demand since distancing measures were introduced in Australia. Almost 30,000 of our 34,000 NAB colleagues are now working remotely, and 75% of our colleagues in contact centres are now serving customers from their home locations.
NAB has been voted as one of the most sought-after employers for graduate positions. The Australian surveyed over 2,500 university students where NAB scored highest in categories for corporate social-responsibility, diversity, working hours and sustainability.