- We’re looking for a talented and passionate designer to join our Customer Experience team within Business and Private Banking that has started their career in UI and building on their UX career.
- This is an opportunity to join one of Australia’s largest design practices and be part of a company that is centred around a strategic ambition of improving our customer and banker experience
- If you have 3-5 years solid experience in UX and have UI experience with a true passion for improving the digital and non-digital experiences of our customers and bankers – this is the role for you
- As an Experience Designer your mission is to design amazing experiences improving the way our customers and bankers interact and engage with our brand, product and services that ultimately improve our customers financial wellbeing and makes banking easy.
About You
You consider yourself confident in the planning, communicating value and execution of research to understand user needs and opportunities across all stages of the design process (ideation to delivery). This means you are proficient in determining the most suitable methods and tools to collect, process and analyse both qualitative and quantitative research data, ensuring alignment to best practice.
You engage with users to test and validate design concepts. You’re the custodian of the experiences you create, ensuring that the design is high quality and consistent right through to delivery. You’ll also be part of creating design frameworks, methodologies and standards to drive consistent and engaging user experiences.
Seeing these come together in high-fidelity concepts applying Global Experience Languages (GEL) and Accessibility and partnering with engineers and developers to see these realised.
As an added bonus you would have capability in UX copy writing.
You are a very strong communicator, passionate about creating amazing user experiences. You enjoy helping others develop their skills, understand opportunities, encourage innovation, and foster an energetic, vibrant team culture.
You will have a portfolio showing off your incredible skills – which you can confidently talk to in terms of business and user objectives and delivered value.
Role Responsibilities
- Define and create best in class customer experiences for products, services and features across a range of initiatives, ensuring the customer-facing experience is supported by banking operations
- Influence the business around moving towards solutions that meet both customer and business outcomes. Understand and align key objectives, metrics and measures of success, and report on eventual outcomes
- Facilitation of workshops and collaborative design sessions to understand user needs and business objectives
- Prepares and communicates insights, learnings, and solutions with persuasive storytelling for stakeholders
- Design the experience using insights from qualitative and quantitative research by creating artefacts that showcase the desired experience in the form of low to high fidelity concepts for example task flows, service blueprints, wireframes
- Contributes to the team and our culture, by breaking down barriers, ensuring clear and constructive communication within the team, celebrating our successes and learning from our mistakes.
- Applying GEL and accessibility to design outcomes.
What will be in your design toolkit?
- Capability - A solid grasp of human-centred design (HCD), planning and conducting user research, concept development, user validation, testing, visual design and user interactions. Proficiency in responsive design for digital platforms for all device types. Proven track record in leveraging design best practice to deliver solutions for enterprise business systems and projects of large scope and complexity. Extensive experience in all facets of the design process including visual design and user interactions. Proficient working within agile environments, using relevant practices and principles such as: Value Proposition, Minimum Viable Product, User stories, Rapid Prototyping, etc.
- Collaboration - Ability to collaborate closely with a cross functional team of Product Owners, Design Lead, Technical Analysts, Designers, Engineers/Developers and other experts across the business, to help inform design and document design components to ensure efficiency during build phase.
- Coaching - Proven experience building rapport and maintaining stakeholder relationships, communicating confidently and presenting messages in a clear, concise and articulate manner to all stakeholders.
- Customer Research - Ability to translate research insights into solid design solutions and provide strong rationale for the design decisions made.
- Communicate - Provide user feedback, interaction design and design concept/solutions to teams and stakeholders.
- Competency - Proven experience using tools to digitise the experiences such as Sketch, InVision, Principle and Adobe Creative Suite. Strong understanding of design principles, accessibility standards, UI components, grid systems and HTML/CSS. Ability to undertake your practice of design face to face and in remote settings.
NAB, invested in you
At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.
