The Collections Service team provides Technical capabilities and solutions in supporting our ‘NAB Assist’ business reach their maximum potential. The NAB Assist team is a specialised business unit that provides help to those of our vulnerable customers who are facing financial difficulty and hardship. They do this by offering assistance that is tailored to the individual's circumstances when they need it most. The technology platforms we manage & develop help our business team achieve this.

We embrace a culture of continuous improvement and learning and provide leadership across the bank on engineering practices.

A Senior Analyst will be an experienced lead analyst for the solution and thought leadership for the Collections service with an objective of maturing engineering capability and aligning with best engineering practises.

About the Role

The role will be working on current technologies, focused primarily on the PowerCurve Collections platform. Experience in Collections in the Financial Services industry is a must, with hand-on exposure to PowerCurve Collections being highly desirable. Any exposure to Amazon Web Services/Azure, Springboot Microservices and Oracle Databases will be advantageous.

In addition to strong technical capability, the role will require a proven team player, independent thinker and have a collaborative attitude towards work and colleagues, with the capability to lead & mentor others.

Key Role Activities

• Produce high level & detailed level design documentation that reflect business requirements and are aligned with applicable solution designs
• Develop quality & maintainable solution configuration and software components which will be unit tested against acceptance criteria
• Play an active role in helping to shape solution design to meet business stakeholder requirements & objectives
• Liaise with the business, analysts & testers on technical solution design decisions
• Update user stories, help manage and prioritise a release backlog of user stories, participate in iterations, daily stand ups and retrospectives, etc.
• Engagement with stakeholders to ensure all documented processes, requirements and business rules are included in the solution
• Provide support to the Change Management & Business Readiness teams to ensure change management strategies are in line with new business processes as applicable.
• Provide functional expertise (on assigned functional areas) to solution designers, developers, testers, and business groups as needed to facilitate development, testing & training.
• Provide test support (SME assistance) in reviewing test cases whilst validating and assessing requirements including defects during test preparation, SIT, UAT and BVT cycles
• Provide both product & technical SME input as required, throughout the development lifecycle.

Skills & Experience

The ideal candidate will bring strong solution engineering skills and will be able to demonstrate experience in a mixture of the following:

• Strong PowerCurve Collections or Tallyman solution configuration experience, gained through ‘hands-on’ exposure.
• Experience working with or within a Collections business unit, with a full understanding of key processes such as early collections, recoveries, hardship etc.
• Solid solution design experience & design documentation skills
• Proficiency with Databases & SQL Development, ideally Oracle.
• Competence with Linux/UNIX environments, from an application installation and maintenance perspective.
• Exposure to Java Development & Scripting (XML, Groovy, Shell, JavaScript), with any hands-on development skills being advantageous.
• Good understanding of Webservice technologies (REST/SOAP) and Middleware platforms (WAS, MQ)
• Any experience with Microservice development or maintenance (API Integration / KAFKA Eventing) would be beneficial, as would any exposure to Cloud technologies (AWS/Azure).
• Experience working and delivering in an Agile Scrum or Agile Lean framework
• Comfortable working with both onshore & offshore teams in a hybrid model

The Collection Service team

We are passionate about delivering great functionality for our key stakeholders to help them to continue to assist our Customers. In addition, we are rapidly modernising our platforms in the cloud, with a new culture and ways of working; adopting FinTech start-up mentality and financial innovation. We are working more agile than ever, so that we can deliver a great banking experience to our customers.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

**Please note unsolicited CVs from agencies will not be accepted.

To help keep our community safe, candidates who are based in Victoria will need to comply with the latest directions issued by Victoria’s Chief Health Officer.