• Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
• Bring your Product experience to our Merchant Acquiring Team
• Come and work for a highly engaged team with the backing of a great leader

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

Business & Private Bank’s Merchant Services division is broken into 3 sub-domains being Merchant Acquiring, NAB Hive & HICAPS. The Merchant Acquiring domain develops, maintains and supports payment acceptance solutions NAB has in market. Acquiring manages over thirty commercial relationships (~$60m annually) who provide critical Professional Services, Hardware and Software Services across the Merchant Acquiring value chain.

The role:

As our Consultant, Product (Card Present) within Merchant Services, you will support planning, pricing, promotion and distribution of merchant acquiring product solutions to existing and potential Merchant customers. This role sits within the Product Management function working closely with Product Owner and Senior Consultant peers ensuring insights, product enhancements, issue resolution and compliance within our product management framework in supporting our customers.

Responsibilities include the following but not limited to:

• Maintain and manage the acquiring product set in accordance with NAB Product Management framework
• Handle product queries and escalations from bankers and servicing teams.
• Support Senior Consultant(s), Product and Product Owner, Product & Schemes in developing product strategies for key products and define the business value and outcomes.
• Competent in translating end user/customer insights into Features, Epics & Tasks
• Provide input to establishing, managing and reporting project management activities to ensure management awareness of activities, issues and outcomes.
• Act as an interface between Business and Technology to ensure that needs are met
• Prepare and/or oversee the preparation of structured user acceptance testing processes and documentation, to ensure the delivery of business requirements

Please review the role purpose statement for more details about this role and if it aligns to your career ambitions.

What you will bring to this role:

You are naturally curious and love working in an ambiguous environment where no day is the same. You thrive on juggling several priorities and showcasing your high level of organisation to keep work flowing to support your team. Are you looking to progress your career to become a Product Manager or Product Owner in the future? You are comfortable engaging with our stakeholders and leading discussions to raise and resolve issues.

• In-depth understanding of Financial Products, processes and systems
• Conceptual understanding of the Card Present ecosystem and a working knowledge of the Merchant Acquiring business model (a deep understanding would be highly desirable)
• High level understanding of Cards Acquiring and Issuing systems
• Creativity and simplifying complex processes and issues, problem solving and analysis
• Ability to communicate a product vision to key stakeholders and teams
• Comfortable playing a leadership role, including leading workshops, in a cross functional business Ability to innovate, adapt and grasp new skills and content
• Proven analytical skills and evidence based decision making
• Previous experience in Products will set you up for success

Does this sound like the role for you?

A diverse and inclusive workplace works better for everyone.

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here !

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.