• Use your expertise to drive positive outcomes for our customers
• Great opportunity for career growth and development
• Committed to working flexibly

The role:

You will support the division to perform the more complex and processing/administrative services functions efficiently and accurately in accordance with the policy procedure, and/or coordinate the activities of a small number of Team Members.

Key Responsibilities

• To process the allocated workload within the area of operation, efficiently, accurately and within the timescales and standards set out in service level agreements, service standards and performance targets, utilising systems/equipment as required, in order to provide internal and external customers with a high-quality service.
• To support the Business Unit Head/Operations Manager/Team leader
• To carry out quality control and necessary checks on own and team members’ work as dictated by policies and procedures.
• To liaise with internal customers and external service providers, ensuring that instructions, inquiries, and queries, are acted on efficiently and effectively, seeking to maintain effective working relationships at all time
• To identify opportunities for productivity improvements to systems and procedures.
• Full time hours, flexible rotating weekly availability required Monday-Sunday between 7am-11:30pm

What you will bring

• 2+ years of experience working in financial services or similar administrative/processing environment
• General understanding of banking principles and obligations
• Team player attitude, with a growth mindset
• Motivated, with intentions to go further within Group Investigations and Fraud Team
• Great listener
• Provide professional, ethical behaviour, high quality service
• Adaptable, can make autonomous decisions
• Sound problem solving skills, and written and communication skills
• Ability to manage workflow and prioritise effectively
• Cam make a positive impact to customers

Make a difference through your work

At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

A diverse and inclusive workplace works better for everyone.

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

Join NAB

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Please note unsolicited CVs from agencies will not be accepted.