Your responsibilities include, but are not limited to:

The role operates on a rotational 24/7 hour shift work basis and requires both afternoon/evening and weekend availability.

• Conduct in depth fraud investigations;
• Facilitate the provision of an efficient and high-quality service to internal and external customers;
• Work with service portfolio leads to provide recommendations to uplift standards, policies, strategies, and best practices as identified through investigations;
• Maintain awareness and comply with all aspects of policy, procedure and statutory requirement, in order to maximise efficiency and minimise risk to the Group and its employees;
• Provide on the job training and coaching for team members or less experienced colleagues; and
• Be responsible for preparing reporting and insights on all relevant quality control reviews and checks.

What you will bring

The successful candidate must be able to work autonomously with the ability to think outside the box. Good attention to detail is essential in this role.

• Must have proven and successful service delivery experience in a similar environment or anti-crime industry;
• Strong resilience;
• You will have a naturally inquisitive and analytical mind, and strong ability to problem solve;
• Excellent verbal and written communication skills; and
• Experience in a customer service or contact centre environment will be highly regarded.

By joining NAB in a pivotal Banking role, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & well-being benefits. For more information please visit here.

FCO offers its colleagues with membership to the Association of Certified Anti-Money laundering Specialists (ACAMS). This is a unique value proposition for our colleagues, allowing them to consume globally recognised financial crime compliance training in a digital, modular, on-the-go format.

To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and you should have your people leader’s endorsement to apply and participate in the selection process. Further information is available HERE.

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.