- Recognised as a top #3 employer on the 2022 LinkedIn Top Companies list to grow your career.
- Be supported to grow your career at NAB
- Make a genuine difference through the work you do
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
Analyst, Engineer role is an exciting opportunity to join the acquiring production support team which delivers the support function for acquiring assets and services (Point of Sale, Connex switch) etc.
The role
- Administer user access for applications
- Provide Production support and resolve incidents outside of business hours, including overnight and on weekends
- Join the 24/7 on call rotating roster.
- ITIL management, as per defined incident, problem and change management processes
- Manage incident and problem records through to completion.
- Manage and report on incidents for reduction and hygiene.
- Gatekeeper for production (Protect the service).
- Perform after hours support of the service on a rotating roster.
- Monitor application health status and further develop monitoring capabilities
- Produce documentation and reports
- Produce awareness change records for vendor, 3rd parties and technology partner deployments
- Coordinate with vendors and directly resolve incidents and problems
- Develop, test, and deploy fit-for-purpose software solutions. This includes enhancements, incident fixes, and on-going maintenance of systems.
- Maintain and expand the team’s wiki site and knowledge base
- Manage and renew security certificates
- Liaise with vendors, business, and operational stakeholders
About you
- Mainframe experience including COBOL, JCL, DB2, and SQL
- Experience in creating a variety of documentation
- Experience in analysis, development, testing, deployment, and support
- Excellent analytical and problem-solving skills
- Strong time management skills, written and verbal communication
- It’s preferable to have domain experience in transaction acquiring, issuing, and payments
- It’s preferable to understand IT support processes (ITIL), including incidents or problems and change
- It’s preferable to have experience with Connex but not essential
A diverse and inclusive workplace works better for everyone
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.
*Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
*Please note unsolicited CVs from agencies will not be accepted. Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.
