- Multiple full-time opportunities based in Melbourne CBD
- Come be a part of a fun, passionate and supportive team
- Work from home 3 days a week
About the role:
The Online Origination team specialise in the onboarding and managing of existing business customers, opening business transaction accounts and ensuring this is all done in line with AML/KYC regulations
In this role you will be supporting new and existing business customers who apply via nab.com.au with their onboarding needs requiring successful candidates to have an eye for detail, be able to refer to policy where able, offer solutions and do so in a timely manner to meet customer expectations.
A typical day in this role includes:
- Open business transaction accounts
- Communicate via email and phone to customers
- Complete KYC document checks and retrieval
- Complete verification of organisational structures and ownership in accordance with AML and KYC regulations
- Demonstrate prudent risk management practices in credit, operations and brand – from above as per core responsibilities
About you:
- Background in a customer service related role and/or experience in a clerical or administrative role
- Good operational skills
- Accurate data entry
- Ability to determine reasons for errors and where able, suggest continuous improvement ideas
- Ability to prioritise tasks and manage customer expectations
- High attention to detail
- Make informed decisions using available resources
- Establish and maintain working relationships for support, exchange of information and joint problem solving
This a full time permanent opportunity from Monday- Friday with hybrid working model based at 700 Bourke St, Melbourne.
A diverse and inclusive workplace works better for everyone
At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.
To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.