- Utilise your transactional banking expertise in this diverse role
- Rewarding opportunity to put the customer at the heart of all you do
- A role that offers great flexibility and future growth potential
It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
The role:
As the Transaction Banking Account Manager – Diversified Portfolios , you will work with a portfolio of strategic, complex and highly valued customers aligned to the Business and Private Bank (B&PB) partnerships across Victoria. Your passion for customer, products and innovation will enable you to deliver relationship excellence via the identification and smooth delivery of transaction banking solutions and insights for your customers. You are accountable for the preparation and delivery of Account Plans/Reviews and for the oversite, and execution, of material customer occurrences for the delivery of transaction banking products and solutions (events such as mergers and acquisitions).
You will deliver great customer experiences, and grow customer advocacy, coupled with leading customer and portfolio reviews, where required, with internal stakeholders to ensure we bring the best of NAB to the relationship. In addition, you will play a key role in providing support for our customers in the delivery of operational change to help them manage and grow their businesses day to day.
You will identify areas for continuous improvement, process efficiency and the delivery of industry insights whilst co-ordinating, and supporting, product and strategic priorities identified throughout the year
Additional responsibilities will include but not be limited to:
- Deliver a great customer experience and grow customer advocacy
- Identify complex client solutions across a diverse range of Transaction Banking products to ensure we meet client's specific needs
- Lifting Business Banker and Associate knowledge and capability through coaching and influencing
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures and escalate events, issues and breaches as they are identified.
What you will bring
You will be a proactive and passionate banker with a customer centric mindset whose stakeholder management skills are second to none. In addition to this, you will be able to demonstrate:
- Previous experience within Transactional/Business Bank is ideal
- Demonstrated experience in building and maintaining quality relationships with our Business customers
- Strong business acumen
- Relevant tertiary qualification
The successful candidate will be someone with deep insight and experience in understanding the pain points and challenges that business owners face with the ability to translate business strategy into palatable execution. A comprehensive understanding of business banking would be highly desirable, along with the ability to work with complexity and ambiguity.
A diverse and inclusive workplace works better for everyone
At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.
More focus on you
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. To learn more, visit the Benefits of Working at NAB page on our website.
Join NAB
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.
Please note unsolicited CVs from agencies will not be accepted.