Analyst, Dealing Room Support


Location: Melbourne, Sydney

Job Type: Full time


  • Exciting opportunity in fast-paced, front office environment
  • Focused on providing front line VIP support to our Markets staff across Australia.
  • Permanent full-time role in Melbourne CBD

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as Dealing Room Support Analyst

The role

You are a passionate, customer-focused desktop support analyst with hands on experience supporting VIP customer base. You work in a highly collaborative manner with your team and the colleagues you support across Australia. You’re a natural problem solver and work well under pressure.

Key Responsibilities:

  • Provide exceptional customer service to all our 500+ staff across the Australia.
  • Diagnose and resolve technical hardware and software issues in person, via phone, or electronically.
  • Identify and escalate situations requiring urgent attention.
  • Build and deploy desktop and laptops.
  • Assist with relocation of technology for single, multi-desk and office moves.
  • Maintain accurate inventory of local equipment.
  • Assist with the installation, maintenance and training for software and hardware.
  • Support the trading phone and voice recording systems.
  • Staying up to date with system information, changes and updates
  • Work with other NAB technology teams and vendor support contacts to resolve technical problems with desktop computing and telephony equipment.
  • Work with other NAB technology teams to deliver project related changes for Markets and drive the best solutions and outcomes that are fit for purpose.

Your Skills and Experience

  • 3+ years’ experience in an enterprise desktop support or service desk role
  • Proven ability to operate in a high-pressure environment.
  • Exceptional interpersonal and communication skills
  • Strong IT troubleshooting and incident resolution skills
  • Ability to self-motivate, identify issues, and drive resolutions involving multiple teams.
  • Experience with the following:
    • Microsoft Windows (10 (and possibly 11))
    • Microsoft Active Directory
    • Office 365
    • Basic understanding of network concepts (routing/VLAN's/Firewalls/etc.)
    • VoIP
    • Data and phone patching
    • Mobile devices
  • We’d love if you have some experience with trading room environments, trading applications (Bloomberg, etc) and voice recording but this is not a pre-requisite. The main pre-requisite is a passion to ensure VIP traders have the tools and service to execute their roles.

This role is part of the Markets Technology team supporting the Corporate and Institutional division of NAB. It is critical to providing a stable and efficient operating environment for colleagues who service NAB’s clients across Australia and internationally and manage the bank’s risk positions through traded products.

This role requires a work schedule that aligns with local business operating hours and some weekend work where required.

A diverse and inclusive workplace works better for everyone

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Continuing building your career at NAB

If you think this role is the right fit for you, we invite you to apply. As a valued internal colleague, we will be happy to have a confidential chat to you about your experience and interest in the role.

To avoid disappointment, you are encouraged to have a minimum of 18 months tenure in your current role and your people leader’s endorsement to apply and participate in the selection process.

Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.

You’ve got this!