Job Expectations
We have an exciting opportunity at nbn for a Trainee Customer Field Technician, joining our Field Operations team on a 12‑month traineeship. This role is designed to support you as you build both confidence and capability while completing a Certificate III in Telecommunications and learning alongside experienced technicians, coaches and engineers.
A bit about your role
As a Trainee Customer Field Technician, you will play an important part in connecting communities by supporting the installation, repair and maintenance of nbn’s network across customer premises and external infrastructure. With guidance and encouragement from your field team, you will learn how to work across a range of technologies including fibre, copper and HFC, while delivering safe, high‑quality outcomes for customers every day. This role is hands‑on and purposeful, combining technical problem‑solving with genuine human connection, as you collaborate closely with colleagues, partners and customers to ensure work is completed right the first time. Your contribution will directly support nbn’s commitment to reliable services, customer trust and keeping people connected.
A bit about you
You are curious, motivated and eager to learn, with a strong sense of care for the people you work with and the customers you support. You bring a customer‑first mindset, communicate clearly and warmly, and feel comfortable working as part of a supportive team while building the confidence to work independently over time. You are safety‑conscious, organised and thoughtful in your approach, taking pride in doing things well and following process. Whether you have some exposure to technical or trade‑based environments or are ready to begin your career journey, you are open to feedback, committed to growth and excited to develop practical skills that make a real difference in communities across Australia.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.auor calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit ourContact Uspage on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note, this is a permanent role. To be eligible for this role, you must have working rights in Australia. Applications will close on Friday 15th of May.