Job Expectations
We are looking for candidates based in the Darwin area, including those with trade, technical, and hands on practical backgrounds who may be considering a career change. People with experience in plumbing, carpentry, electrical work, construction, civils, customer service, manufacturing, and similar fields have been highly successful in this position.
If you think this could be you, nbn can utilise your experience to develop you into a Customer Field Technician as part of our internal workforce.
Be a part of transforming Australia’s digital landscape. In this hands‑on, customer‑facing role, you’ll help connect homes and communities and see the difference you make every day.
A bit about your role
As a Field Technician in Darwin, you will work independently on customer service field tasks across a range of nbn technologies. This role involves installation, repair, maintenance, and direct customer interaction, primarily within homes and business premises.
Your day may include tasks such as installing copper and fibre cabling, completing customer premises equipment installations, diagnosing and repairing faults, and providing a high level of customer service. Working hours fall between 8am and 5pm, with flexibility applied based on business needs. Training, tools, and ongoing support will be provided.
A bit about you
Previous telecommunications experience is not required. We will teach you the technical skills required. What matters most is your ability to work with your hands, solve problems, and communicate well with customers.
You may have a background in a trade, hands‑on technical role, or a customer‑focused environment. Experience from trades such as plumbing, carpentry, electrical work, general labouring, construction, mechanical work or manufacturing is highly valued.
You should be comfortable working independently, managing your time, and taking pride in delivering quality work. Strong communication skills and a current and clean Driver’s Licence are also important.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.
