Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn for a Digital Producer. This role will report to the Executive Manager, Digital Marketing.
A bit about your role
As the Digital Producer, you will play a key role in shaping and enhancing digital experiences across nbn’s digital platforms, including the website, B2B portal and AI-powered digital assistant. You will take ownership of the end-to-end delivery of digital content and experience improvements, ensuring changes are prioritised based on customer impact, business value and strategic objectives. You will combine content knowledge with an understanding of UX and digital best practice to continuously optimise customer journeys and improve experience quality.
You will leverage analytics, experimentation and customer insights to identify opportunities for enhancement, while balancing day-to-day content delivery with longer-term strategic improvements. Working closely with Reporting and Performance teams, you will support A/B testing and leverage AI-enabled tools, including generative AI, content assistants, automation and testing platforms to improve content quality and consistency, accelerate production workflows and generate, validate and refine new ideas and experience variations. As a trusted advisor, you will build strong relationships across the business, translating complex requirements into effective digital solutions and guiding stakeholders on content strategy, experimentation, personalisation and digital optimisation.
A bit about you
You bring experience in digital production, content management, customer experience, marketing, communications or a related discipline, supported by tertiary qualifications or equivalent industry experience. You have a demonstrated ability to translate complex business requirements into engaging digital experiences and have a strong track record of managing content delivery, stakeholder relationships and cross-functional projects within fast-paced environments.
You are skilled in website content management systems, Adobe Experience Manager experience being highly regarded. You possess a strong understanding of UX principles, information architecture, accessibility standards and digital analytics. Your experience working within Agile environments enables you to confidently coordinate competing priorities, manage delivery timelines and collaborate effectively with technical and non-technical teams. With exceptional communication skills, strong attention to detail and a customer-centred mindset, you build trusted relationships and influence positive outcomes through insight, collaboration and empathy. You embrace emerging technologies such as generative AI and marketing automation and are motivated by opportunities to create better digital experiences that make a meaningful difference.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on Friday 10 July 2026.
To be eligible for this role, you must have full working rights in Australia.
