Job Expectations
Be the friendly face, confident voice and skilled hands working on the ground and in communities to bring Australians closer together each day.
As aSenior Field Technician,you’llutilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future.
We are looking for candidates based in Sydney Metro area.
A bit about your role
As part of a Field Services team,you'llenjoy a diverse and dynamic work environment where no two days are the same. This hybrid role spansacrossboth Service and Network operations, offering a broad range of work across our network infrastructure as well as within our customers' homes and businesses.You'llplay a key role in deliveringtimely, high-quality outcomes while providing an exceptional customer experience.
In your day to day workyou’llbe the backbone that keeps Australia connected, delivering end-to-end service to homes and businesses across the nation. From installation to repair and maintenance,you’llsee the impact of your work in real time with every satisfied customer.You’llcollaborate with a supportive and inclusive team, with opportunities for coaching,mentorshipand career progression at every step.
*Successful candidates must be willing and able toparticipatein a rotating night shift roster.
A bit about you
To thrive in this role,you'llbe an autonomous and motivated self-starter with extensive experience working across the HFC network, including both inside and outside plant activities. As a Senior Field Technician,you'llalso have experience in fibre network assurance, fault finding, and installations.You'llhave an appetite for embracing a complex industry while continuing to learn and develop on the job. Ideal candidates will hold an ACMA licence, preferably supported by a Certificate III or Certificate IV in Telecommunications, and will draw on their dedication, drive, and customer service skills to deliver service with integrity and solutions with a smile every day
Whatyou’llput in:
Current and clean Australian Driver's Licence
PMUS/HFC Inside and Outside Plant experience, including amp swaps/upgrades, fault finding, and noise chasing
Availability to work required hours within the 7am-7pm timeslot and travel to work locations across the Sydney metropolitan area asrequired
Be able toparticipatein a rotating night shift roster.
Confidence to act with autonomy, integrity, and pace under pressure
Strong communicationskills, both written and verbal
Approachable and caring attitude to customer service
Passion for problem-solving
Comfortability working to tight deadlines
An appetite for challenge
Whatyou’llget out:
18 weeks of paid parental leave
Access to great lifestyle savings through our partners including health insurance, car rental, novated leasing, productdiscountsand theoptionto salary sacrifice Qantas Club Membership
Device allowance or mobile device
Options for salary sacrificing
An inclusive work culture that priorities balance and wellbeing
A dedicated and caring team of subject matter experts to train and support you
Life atnbn
To be part ofnbnis to be part of something bigger.There’sso much more from here. Our pioneering spirit drives us
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, pleasedon’thesitate to contact us by emailing recruitment@nbnco.com.auor calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit ourContact Uspage on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
The preferred candidate willbe requiredto undertake aDriver'sLicensecheck, CriminalHistoryCheckand a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.
Please note that this role is a permanentfull-timeopportunitybased out of Sydney Metro.
To be eligible for this role, you must have full working rights in Australia.