Job Expectations
An exciting opportunity has presented itself to join the Melbourne Metro Field Services team as a Field Engineer working on the nbn network.
The Field Services (FS) team delivers field workforce capabilities across all nbn technologies, encompassing service activation, network assurance and maintenance, quality inspection activities, and the management of customer complaints associated with network faults.
A bit about your role
Based in Melbourne, your role as a Field Engineer requires you to represent nbn’s Field Services team across all field‑based assurance activities spanning all nbn network technologies, including FTTx,HFC, Fixed Wireless and Satellite. You will be responsible for support, integration, augmentation, field audits, connect quality, and Delivery Partner quality activities across nbn and the services connected to the network.
You will provide high‑level field support involving travel, scheduled after‑hours activities as part of a dedicated night works roster, participation in an on‑call roster, and responding to after‑hours call‑outs.
This role involves field investigations and network assurance, maintenance, and fault rectification for equipment and systems across all nbn technologies. Responsibilities include the identification, rectification, and maintenance of network issues, providing on‑site technical support, and probing early network faults to ensure ongoing network integrity and performance.
A bit about you
The ideal candidate would have a technical background, preferably with robust network assurance expertise in one or more nbn technologies like Ethernet, DWDM, GPON, or HFC. Experience in outside plant/inside plant construction across Fibre or HFC networks would be advantageous. This technical proficiency, combined with a strong background in network assurance, would be highly beneficial for this role.
You will demonstrate strong problem‑solving skills with a disciplined and methodical approach. The role requires the ability to learn rapidly, remain flexible, and manage conflicting priorities. You will be a highly organised team player who can adapt to a changing and dynamic work environment.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this role is a Permanent opportunity and applications will close at midnight on 28 October 2026.
To be eligible for this role, you must have full working rights in Australia.
