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Region Operations Manager


Location: Brisbane

Job Type: Full time


Job Expectations

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Region Operations Manager, reporting to the General Manager, Field Operations.

A bit about your role

As the Region Operations Manager for the North-East Region, you will lead a small team to support the improvement of Internal Field Workforce performance. This role will oversee the development of insights into field performance, and you are to work with the relevant leadership teams to drive the improvement initiatives with a key focus on customer experience and cost.

This role will see you supporting the region's field operations. This will include Internal Workforce planning, and forecasting, change management, customer experience support, and communications. Moreover, you are responsible for governance and reporting for the region and internal workforce support services coordination (fleet management, training/accreditation, asset management).

A bit about you

The successful candidate will have experience in managing operations in a service delivery environment with a background in leading a team.

You have excellent stakeholder management skills, a strong analytical mindset, and are data-driven. You love solving problems and doing root-cause analysis. Further, have a continuous improvement mindset and are CX focused.

Life at nbn

Please note that this role will be a permanent position and applications for this role will close at midnight Wednesday, 30th November.

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel valued, respected and have equal opportunity to thrive and succeed. We encourage applications from people of all ages, nationalities, abilities and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTI+ community and people living with disability. We're happy to adjust our recruitment process to support accessibility needs – we encourage you to advise us at the time of the application via

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, families, partner workforces, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary for our future. As such certain workers are expected to be vaccinated against COVID-19 unless a valid medical exemption is provided. For further information please refer to our Covid-19 Vaccination Policy.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn™ network. nbn also aims to build a network that minimises energy use and can be operated with minimal impact on the environment.

Worker Type


Time Type

Full time