Job Expectations
A fantastic opportunity at nbn, as a Priority Customer Care Specialist, reporting to the Team Manager Priority Customer Management.
A bit about your role
The Priority Customer Management Team sits within the Service Management & Resolution area of nbn and is accountable for the Case Management of Priority Assist/Vulnerable Customers and Escalated Assurance Service Incidents (Including identification and Case Management of Tier 3 Service and Network faults) 24/7 hours 365 days per year. These Incidents are of a time critical and potentially life threatening in nature, supporting the communities most vulnerable.
A bit about you
The successful candidate will have a minimum 5 years’ experience in Telecommunications within a similar role, IT, or vendor operational environments/industry in highly technical domains. You will provide continuous review and assessment of all priority assist, vulnerable customer and escalated assurance service incidents received by the priority customer management team in SM&R through mediums such as, remedy; jigsaw; tableau; mosaic reports; and escalations received via phone or email.
Life at nbn
To be part of nbn is to be part of something bigger. We’re the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we’ve created Australia’s network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note that the role will be a permanent position and applications for this role will close at midnight Wednesday, 20th September 2023.