Job Expectations
We have an exciting opportunity at nbn, as the EUT Operations Manager reporting to Senior Manager, End User Technology.
A bit about your role
As an EUT Operations Manager, you will be responsible for the day-to-day operational management and customer engagement of the End User Technology team. This team is resourced through an outsourced provider who must be managed effectively to deliver services within contractual SLA’s while focusing on continuously improving technology performance to nbn. This role also acts as a key escalation point for senior stakeholders experiencing repetitive or engagement issues with End User Technology Platforms.
The EUT Operations Manager is responsible for effectively managing service providers across all EU platforms. Moreover, you will initiate and drive key service improvement programs integrating complex solutions across multiple suppliers and platforms. This is critical to ensure both current platforms are delivering to SLAs and new projects and change initiatives are implemented successfully.
A bit about you
The successful candidate will likely possess extensive experience working in a complex technical management role working with multiple vendors. A good understanding of the End User Technology environment is essential. Further, knowledge and experience developing and rolling out business engagement frameworks will be valuable.
The ideal candidate will have an extensive background in establishing strong working relationships, understanding the technology landscape and the impacts to business stakeholders. You have a broad view and oversight across existing and future initiatives and ensure the team are customer driven.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. We’ve created Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note that the role will be a permanent position and applications for this role will close at midnight Thursday, 28th September 2023.