Job Expectations
A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Workflow Delivery After Hours Delivery Manager, reporting to the Workflow Delivery Regional Manager, where you will accountable for leading a team of After Hours Operatives who are monitoring technicians and WO completion outside of normal business hours, performing HSE checkpoints for planned outage/maintenance work and sourcing IWF resources for after hour recalls.
A bit about your role
In your new role as the Workflow Delivery After Hours Delivery Manager, this is both a technical and tactical role requiring a high degree of analytical and systems experience. You must have strong multi-tasking capabilities and the ability build rapport with internal and external stakeholders. A high level of strong written and verbal communication is also required.
As the Workflow Delivery After Hours Delivery Manager, your key responsibilities will be supervising the After Hours team who will be monitoring high priority work orders to ensure Appointment, SLA, Regulatory, MPA and Critical Customers are met within agreed timeframes and ensuring the intra-day schedule is managed to completion while keeping key stakeholders such as the Network Operations Centre (NOC) informed of any risks.
You will be required to build and lead a team of engaged and effective operators to meet the WOC key business objectives. Experience in performance management will be critical, with an emphasis on coaching and development of the team to improve and sustain performance.
As a Workflow Delivery After Hours Delivery Manager, you will also be responsible for the daily performance of the Workflow Delivery After Hours team given the pivotal part of the team along with the IWF and SDP field workforce is critical for end-to-end success.
You’ll be a member of a collaborative team, where you will contribute to, positively support and be part of a high-performance team culture to successfully deliver on the nbn and team purpose, strategy, and stakeholder engagement initiatives.
Please note that your working days will be Wednesday through to Sunday, the hours worked will depend on the location but most probably from 3.00pm-11.00pm EST. You may be required to work on Public holidays and will be required to be on standby for on calls purposes over these periods. This will be a hybrid based role.
A bit about you
To be successful in this role you will be able to build, lead and sustain an engaged and effective team to ensure Appointment, SLA, Regulatory, MPA and Critical Sit Customers are met within agreed timeframes.
This role will also require you to be accountable for and provide performance management to both individuals and the team while Identifying roadblocks impacting the performance of the individual or the team and resolving or escalating as appropriate.
You will not only have effective communication within the team through team meetings and individual MPR but also will have effective succession planning to attract, develop and retain Top Talent.
Moreover, you will build strong stakeholder relationships and ensure that the team is compliant to all requirements of HSE, regulatory and company policies.
The ideal candidate will have the confidence to act with a high degree of autonomy and under pressure, engage with internal and external stakeholders across a broad spectrum of Business units and ability to present to audiences confidently and professionally. You will be highly organised, with excellent communication skills, adaptable and will thrive in an atmosphere of change.
Life at nbn
To be part of nbn is to be part of something bigger. We’re the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we’ve created Australia’s network—a network made for more.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please advise us at the time of application (via recruitment@nbnco.com.au) and we will adjust to meet your needs.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Take your next steps with nbn
Please note that this role will be a permanent position and applications for this role will close at midnight 28th Sunday 2024.
