Job Expectations
Build your career and Australia’s future.
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as the AI and Automation Lead, reporting to the Program Manager for CX and Digital Transformation.
A bit about your role
FW Network Delivery is focused on strengthening digital capability to enable smarter, faster, and more reliable network operations through customer‑led design, simplified workflows, and effective digital transformation.
The digital transformation function delivers improved customer and employee experiences by providing innovative digital solutions, operational excellence, and robust engineering frameworks as a shared service across the organisation.
The AI & Automation also lead drives the automation and AI transformation by designing and running solutions that combine process automation, AI, and data‑driven engineering.
Finally, the role ensures initiatives deliver measurable business value while embedding continuous improvement and long‑term capability uplift across FW Network Delivery.
A bit about you
The role requires extensive experience delivering large‑scale, complex solutions in telecommunications or technology environments.
It demands strong leadership capability with proven experience managing technical teams, projects, and vendors across agile and waterfall delivery models.
The candidate must also have deep expertise in enterprise and solution architecture, including creating and maintaining architecture artefacts, applying standards and frameworks, and leveraging modern technologies such as automation platforms, AI, ML, and API‑driven orchestration.
Strong stakeholder management, communication, and influencing skills are also essential.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
Equal Opportunities for All
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a permanent opportunity and applications for this role will close at midnight, Thursday 9th of April 2026.
To be eligible for this role, you must have full working rights in Australia.