At NEXTDC we are building the heart of Australia & Asia’s high tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local and international customers.
NEXTDC is an exciting ASX 100 listed technology company, only 16 years young and operating 18 data centres across 8 major cities in Australia and Malaysia, with multiple international sites in development to support our customer’s digital infrastructure.
At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer centric data centre services company.
Where Cloud lives and AI thrives
As our Senior Data Centre Technician, you will provide support to our site Facility Manager assisting with the day to day operations by providing high quality & efficient technical maintenance and customer service. As our Senior you will be the lead SME for the team of Data Centre Technicians and be required to participate in an on-call roster.
What you’ll do:
- Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems
- Perform HV switching as directed
- Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard
- Manage contractors, workloads, and staffing resources to meet operational demands and SLAs
- Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability
- Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring
- Assist with customer equipment installation, facility maintenance, and day-to-day operational activities
What you need:
- Strong customer service skills, with experience managing customer queries and escalations
- Excellent planning, organisation, and problem-solving abilities
- Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems
- Experience with structured cabling, cable management, and quality assurance
- Eagerness to learn about high-density power systems and advanced cooling technologies
- Familiarity with building management and monitoring systems (desirable)