Customer Service Coordinator - Victoria, Australia

Nufarm. Evolving Ag.

Nufarm is a global crop protection and seed technologies company that helps farmers and businesses meet the global challenges of food, feed, fibre and fuel production. Whether it’s commercialising the world’s first plant-based omega-3, launching precision agricultural solutions, unlocking biomass oils for more sustainable fuels and fast-moving consumer goods, introducing innovative crop protection solutions, or delivering the crop and seed solutions farmers depend on every day, Nufarm is evolving with agriculture to drive value for customers.

Help Us Deliver an Exceptional Customer Experience

We’re looking for a dedicated Customer Service Coordinator to join our Seeds Supply Chain team in Horsham, Australia.

As the primary point of contact for seed orders, distribution and customer-service enquiries, you’ll play an important role in ensuring our customers receive accurate, responsive and reliable support.

You’ll process customer orders, coordinate with internal teams and external service providers, maintain accurate customer and product information, and help ensure orders are fulfilled safely and on time.

If you’re organised, customer-focused and enjoy working collaboratively in a fast-paced operational environment, we’d love to hear from you.

How You’ll Help Us Grow

• Serve as a key point of contact for customer, sales and distribution enquiries.

• Process and manage seed orders accurately within the relevant business systems.

• Coordinate with Supply Chain, Production, Sales, Logistics and external partners to support timely order fulfilment.

• Communicate regularly with warehouses, distribution depots and logistics providers.

• Monitor inventory availability and proactively communicate supply updates to customers and internal stakeholders.

• Resolve customer enquiries, service issues and order concerns promptly and professionally.

• Build and maintain strong relationships with customers, distributors and internal stakeholders.

• Maintain accurate customer, order, product and pricing information within sales and Customer Relationship Management systems.

• Manage customer credits relating to standard seed returns and pricing queries, excluding Inventory Protection Credits and Recharge.

• Support sales invoicing and related administrative activities.

• Assist with work-area priorities by considering team workloads and operational requirements.

• Identify opportunities to improve customer-service processes and operational efficiency.

• Support compliance with company policies, quality standards and seed-stewardship requirements.

• Liaise with seed-testing organisations and relevant government authorities, including quarantine and customs, when required.

• Coordinate with IT service providers to resolve system-related issues affecting customer or order processing.

• Monitor contract labour hire working at Nufarm sites when required.

• Promote safe working practices, encourage incident reporting and contribute to a positive, no-blame safety culture.

• Identify health and safety risks and ensure concerns are addressed promptly with appropriate preventive actions.

Could This Be You?

You are an organised and customer-focused professional who enjoys helping customers and coordinating activities across multiple teams.

You communicate clearly, build trusted working relationships and remain calm when managing competing priorities. You understand the importance of processing orders accurately, maintaining reliable system information and keeping customers informed throughout the order-fulfilment process.

You’re comfortable working with sales, supply chain, production, logistics and external service providers to ensure commitments are met. You also look for practical ways to improve processes and create a better experience for customers.

What You’ll Bring

Essential:

• Previous experience in an administrative, customer-service or sales-support role.

• Strong customer-service skills and a commitment to delivering a positive customer experience.

• Experience processing orders, maintaining customer records or coordinating operational activities.

• Strong organisational skills and attention to detail.

• The ability to manage multiple priorities and meet operational deadlines.

• Strong written and verbal communication skills.

• The ability to work collaboratively with customers, sales teams, supply chain teams and external service providers.

• Experience using Microsoft Office, particularly Microsoft Excel.

• The ability to maintain accurate information within sales, invoicing or CRM systems.

• A proactive approach to resolving customer and operational issues.

• A strong commitment to workplace health, safety and wellbeing.

Desirable:

• A certificate or diploma in Office Administration, Business Administration or a related discipline.

• Previous experience within the agricultural, seed or crop-production industry.

• Experience using a sales and invoicing system.

• Experience working with inventory or order-management systems.

• An understanding of inventory-management principles.

• Experience coordinating with warehouses, distribution depots or transport providers.

• Familiarity with seed-testing, quarantine, customs or agricultural compliance requirements.

Why Join Nufarm?

At Nufarm, you’ll have the opportunity to contribute to an Australian Seeds business that supports farmers and agricultural customers every day.

Based in Horsham, you’ll work closely with Customer Operations, Supply Chain, Sales, Production, Inventory and Logistics teams, as well as customers, distributors and external service providers.

You’ll be part of a collaborative organisation that values customer focus, trust, innovation, accountability and safety while giving you the opportunity to strengthen your skills across customer service, supply chain coordination and agricultural operations.

Nufarm is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, merit and business needs. We are committed to creating an inclusive environment for all employees.

Apply today and be part of our journey to shape the future of agriculture.