Service Delivery Controller

• Permanent opportunity
• Manage our BU haulage services from within the day of operations control function
• North Sydney location!
• 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)

About us

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

About the role

As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking ownership for the safety of our people in the field, achieving production targets, by enabling the effective operation of plan, allocation of assets and train crew. In this role you will execute the agreed schedule, monitor operations services, manage variation, and provide excellent customer service during the day of operations.

Key responsibilities include:

• Execute schedules and monitor services to meet safety and operational requirements.
• Manage changes to service plans, loading asset and resource allocations, customer requirements and impact of major disruptions.
• Ensure that all required systems are maintained to provide accurate information, communication, and reporting.
• Advise customer/logistics areas as per the agreed process of any service disruptions to ensure customer service and to enable alternative arrangements.
• Liaise with relevant teams regarding pathing, capacity and priority issues affecting service plans or delays caused by operational teams.
• Pursue opportunities to prevent cancellations, replace lost services and add additional services during the day of operations.
• Monitor and arrange for deployment of crews to meet operational demands at locations as required.

Lifestyle Roster

This position will work on our Lifestyle Roster, working a pattern of days and nights, with a block of days off at the end of each swing.

Employees on this roster enjoy two full weekends off out of four and will align to the following shift rotation: 2D2N5X, 2D3N4X, 3D2N5X. Shifts are 12 hours including handover and you will benefit from additional shift allowances.

About you

To be successful in this role, you will be a recognised team player, with the ability to operate in a fast-paced shift work environment.

In addition:

• Must be able to do shift work – Pacific National operates 24/7.
• Previous logistics experience preferred.
• Ability to work as an effective member of a team and build relationships for results.
• Ability to effectively use operational systems and to analyse data to optimise business efficiency.
• Critical Thinker to enable quick and efficient solutions during the day of operations plan.
• Time management skills to enable the effective management of deployment and resource allocation.
• Capacity to understand the relevant Enterprise Agreements, people issues and how they impact the business.
• High level of skill in providing clear and succinct information, verbally and written.
• Intermediate Computer skills.
• Ability to reach agreements and consensus despite differing goals and priorities.
• Capacity to thrive in a fast-paced work environment.

The benefits

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

• Industry leading programs focussed on your growth and career development
• Paid parental leave up to 12 weeks for primary carers at full pay after 12 months service
• Opportunity to purchase additional annual leave
• Flexible working arrangements (subject to business needs)
• A focus on your mental health and wellbeing through our PeerConnect program
• Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
• Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing
• Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner
• Novated leasing and discounts on selected health insurance funds, travel, retail brands, vehicles and more.

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies.

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close 5th October 2023.

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.