- Permanent role, based in Cairns QLD
- Impactful leadership opportunity
- Work for an essential services provider with strong market presence, asset base and vast national network
- Lead a tight knit team
Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply.
About us
Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.
Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.
We are seeking applicants who share our values: Make it simple, Share more, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with, and play an important part in motivating us all to do our best work.
About the role
Reporting to the Superintendent, Townsville, the Operations Supervisor is required to bring a leadership approach to enable their team to ‘safely deliver the customer service plan’ whilst meeting business objectives. The Operations Supervisor will also be responsible for reviewing and planning line closures to ensure adequate labour and asset levels.
Leading an extended team of front-line employees, this critical role will balance safety leadership, people management, planning, day to day operations and customer relationships to deliver operational excellence whilst being commercially focussed to further build on Pacific National’s brand within the region.
Key responsibilities include:
- Lead, supervise and direct employees in the execution of the operational activities and foster a dynamic, cohesive, and productive workforce focused on continuous improvement and the achievement of performance targets
- Ensure compliance to the operating standards by the terminal crews including contractors
- Identify opportunities and take action to develop effective relationships with key stakeholders
- Monitor and ensure that compliance-based training and Terminal Operator information is delivered on time and recorded
- Deliver the planned haulage services in full and on time and where possible with efficiencies to meet customer contracts
- Deliver the planned terminal activities to ensure freight is made available in full and on and where possible with efficiencies to meet customer contracts
- Lead the development of a customer-centred culture where employees aim to exceed customer expectations in all interactions
- Lead and champion the SHE Strategy ensuring that safety committee meetings and HSR consultation is executed with the support and advice of the Safety Business Partner
- Oversee, where authorised, contracted maintenance of the terminal facilities
- Coordinate the stowing and un-stowing of rollingstock during planned and unplanned shutdowns including supervising shutdown activities
- Rostering, asset management and maintenance scheduling.
About you
The position requires leadership, people management, negotiation, and communication skills to operate effectively at all levels of the organisation.
- Demonstrated people leadership skills relating to employee engagement, development and success fostering customer centric and performance-oriented workplace cultures
- Accustomed to working in dynamic and industrial environments, with the energy, agility and capability to achieve outcomes and deliver organisational change
- Relevant experience in heavy industry, ideally managing rail/logistics/transportation operations across a sizeable workforce
- Ability to achieve qualifications to assist in day-to-day operations such as shunt and examination
- Strong analytical and problem-solving skills with a high degree of initiative and flexibility
- Ability to apply business improvement thinking to operational activities
- Ideally, sound operational experience and knowledge of locomotives or maintenance or planning
- Ideally, strong applied knowledge of planned line haulage services
- Strong safety and quality mindset and track record of driving improved performance
- A proven track record for completing high value, high quality projects on time and to budget, while maintaining a safe outcome
The Benefits
We value diversity, inclusion, collaboration and the contribution of each of our employees. Working for us will enable you to take ownership of your career and gain access to the following benefits:
- Opportunities for growth and career development
- Access to mentoring programs
- Flexible working arrangements (subject to business needs)
- 12 weeks paid parental leave for primary carer at full pay following 12 months of service
- Opportunity to purchase additional annual leave
- Provision of Salary Continuance Insurance
- Novated leasing and discounts on selected health insurance funds, travel, gyms, retail brands, vehicles and more.
Closing date
Applications close on 27th October 2023.
Next steps
Are you ready to be part of our future? To apply, please click on the 'Apply' button below and follow the prompts.
To find out more about Pacific National, our benefits and the opportunities we offer, visit our careers page www.pacificnational.com.au/careers.
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