Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognized and career growth is supported.

To continue our success, we currently have an exciting opportunity for a Senior Customer Supply Chain Coordinator. This role will assist and improve optimal levels of service to all customers nationally as well as providing a high level of quality customer service. This should be done by supporting the Customer Service Manager & Customer Service team. Lead the execution of ongoing Customer Service Process Improvement System Upgrades & participate in GCS controls.

Key Responsibilities:

Customer Service

• Assist the NCSM in supervising the CS team’s day to day performance
• Work with the NCSM in Identification & resolution of daily service issues
• Co-Ordinate service improvement efforts through facilitation of daily service calls & relevant follow up activities
• Generation and distribution of daily service management reports
• Assisting the CS team with any escalated issues and providing guidance to
• ensure timely resolution
• Manage customer service mailboxes (including EDI) ensuring orders are processed in a timely manner and in full.
• Continually develop, improve, implement & review Customer Service
• Standard Operating Procedures (SOP) to ensure these are always up to date

Global Control Standards:

• Assist in managing compliance of the Customer service Global Control Standard (GCS) activities by:
• Working with NCSM on Risk Assessments workshops, update process documents, documenting and monitoring action plans until completion.
• Monitoring the timely execution of Quarterly Testing by preforming required tests and escalating as necessary.

Process improvement and System Upgrade projects:

• Manage the Customer service stream in any system and process upgrade/improvement project by:
• Representing the Customer service team in Kick-off and status update meetings throughout the projects.
• Coordinating resources and aligning expectations in Cross-functional teams through all the stages of such projects.
• Providing status updates to the NCSM and the rest of the stakeholders. Escalating timely when support is required.
• Support the creation and update of system and process documentation/ procedures which enable the consistent execution of future projects. Eg. Test Scripts, Testing Plans, Checklists, communication templates

About you:

• Effective negotiation and communications across all levels of the organization.
• Ability to drive outcomes through cross-functional teams
• Experience in IT projects eg. Implementations and Upgrades
• Self-Motivated
• Experience working in with SAP ECC,
• Proficient in Excel, Power Point, Word
• Sound interpersonal written and verbal communication at all levels within the business

For you:

• We offer a competitive benefits package
• Access generous leave options (e.g. wellness, birthday, volunteer, purchase additional leave/cash out leave)
• We understand that bringing the best version of yourself to work means looking after yourself holistically. Our Health & Wellness programs support you with all dimensions of wellness
• Access learning programs for your professional development, as well as our global offerings and online courses.

About us:

We are a progressive and people-focused business and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career.

• Recognised as a Top Employer in both Australia and New Zealand in 2021 and 2022, one of only 16 organisations globally to earn this certification.
• Recognised as an WGEA Employer of Choice for gender equality for the past 12 years and is one of the leading organisations in this space.
• Gender Tick (NZ)
• Family Friendly Certification (AU)

Pep+ (PepsiCo Positive) is the future of our organization – a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people. It is our roadmap for becoming the global leader in convenient foods and beverages and a leading actor in the transformation of the global food system.

With a large portfolio of food and beverage brands, PepsiCo Australia & New Zealand employs more than 1,600 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and PepsiCo Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands.

Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team.

PepsiCo’s hiring process:

1. Submit your application
2. Interview(s) and skills evaluation
3. Online Assessment process
4. Background checks

At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply.

In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s website www.pepsico.com.au