About us
The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world. Our reputation is built on the outstanding quality of our products supported by our exemplary customer service. The Perth Mint provides an energetic, dynamic and modern work environment and offers a range of employee entitlements.
About the position
As a member of our Customer Service Team, you will play a pivotal role in providing excellent service to our retail customers upon purchasing minted products. Your primary responsibility is to effectively manage customer orders and enquiries, ensuring accuracy and efficiency throughout the process.
Main duties & responsibilities
- Accurately processing and applying correct pricing to retail orders received via phone call or online.
- Responding to customer enquiries via various communication channels such as phone calls and emails in a timely manner.
- Develop a deep understanding of The Perth Mint products to provide accurate and detailed information to customers
- Ensuring orders are processed accurately and in a timely manner, which includes tracking shipments, coordinating with other departments, processing returns and refunds according to company policies.
- Handling and recording customer feedback to improve products, services, and the overall customer experience.
- Contributing to the enhancement of customer service processes by providing feedback, suggesting improvements, and participating in training sessions.
- Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work.
About you
- Passion for delivering quality customer service along with a demonstrated ability for building and sustaining strong relationships.
- Excellent time management and organisational skills.
- Outstanding communication skills, with the proven ability to deal with all types of customers and stakeholders.
- Proficient computer skills are necessary.
- Possess a smartphone for the purpose of business system authentication and security protocols.
Some of the benefits of working with us
- Ability to work from home 2 days per week.
- Flexible working arrangements (1 day per month or 9-day fortnight)
- Option to purchase additional leave
- Discounted staff shopping