Training Facilitator - IT Systems

We’re a leading network of independent Australian accounting, audit and business advisory firms, working together to enable growth and ambition for our clients. And our people.

When you join Pitcher Partners, you’re joining a team with heart. We support each other. We learn together. We’re deliberate about fostering relationships that nurture and empower every individual.

And we’re excited by what’s possible. We know some of the best new ideas come in the form of curious, talented people we haven’t met yet. Perhaps you’re one of them.

Our commitment to you

At Pitcher Partners we believe success is better shared. We invest in the future of our people, and a culture that supports us all. When you embark on a career with us, we support your journey in various ways:

Your development

• Tailored leadership and professional development programs
• Secondment opportunities across practice groups internally and internationally through the Baker Tilly International network
• Study support to enhance your career and impact including CA and other post graduate study

Your leave and flexibility

• Hybrid and flexible working arrangements, and dress for your day
• Time In Lieu and client leadership program leave
• Paid parental leave, community leave, purchased leave and public holiday swap programs

Your health, finance and extras

• Mental health first aid training
• Onsite massages and pilates
• Employee Assistance Program
• Lifestyle and retail discounts through Pitcher+
• Free barista made coffee from our onsite café, The Hub
• Income protection insurance
• Convenient CBD location by Southern Cross station

We’re proud to be a WORK180 Endorsed Employer for All Women. Earned through our continued commitment to the careers of women by offering benefits and policies that support diversity, equity and inclusion. Visit the Work180 Pitcher Partners Melbourne page a full breakdown of our benefits.

About the team

Sitting within our Practice Management Group (PMG), our People Experience (PE) team consists of specialist streams, including People Services and Partnering, Technical Learning, Talent, and Employee Experience.

You will report to the Learning and Development Manager and work with the wider team on all employee related matters.

About the role

The Training Facilitator will primarily focus on the design, development and delivery of the firm’s IT and systems learning programs that are critical to the firm’s success using modern learning frameworks and methodologies (in person, just in time modules, online modules etc). Reporting into the Learning and Development Manager, the Training Facilitator will work closely with a range of stakeholders across the business to focus on the execution of the firm’s learning and IT strategy in ensuring our people are maximising their use of our technology and systems.

Key responsibilities

• Design and develop engaging and comprehensive IT training programs covering key systems, applications, and software used within the organisation, aligned with adult learning principles.
• Conduct engaging, hands-on training sessions and workshops for employees at all skill levels, ensuring effective knowledge transfer and skill development.
• Evaluate learner progress, assess training effectiveness, and gather feedback. Continuously improve training programs based on insights and learner needs
• Maintain accurate employee IT training records within the LMS.
• Actively identify opportunities for learning based on service desk tickets and engagement with key stakeholders across the firm.

Who we’re after

Here are the some of the key qualifications, skills and personal attributes we’re looking for. If you tick most of the boxes, but not all – that’s ok! We’d still love for you to apply.

• Relevant certifications in IT training, instructional design, or system administration.
• Certificate IV in Training & Assessment.
• Strong background in IT systems training, in particular Microsoft technologies and Microsoft 365 applications such as Outlook, Teams, Copilot, SharePoint, and OneDrive

How to apply

If you can see yourself as part of a team that’s about developing meaningful relationships with your clients and your colleagues, and leading with the best ideas, we want to hear from you.

Our typical recruitment process for shortlisted applicants will include a phone screening, two interviews and role specific testing or case study. Our recruitment team will walk you through this process and will provide you with all the required information.

Once advertising commences, we continually review applications, so encourage you to apply today if you can see yourself in this role.

Actively improving diversity in our workforce is central to our purpose, and we strongly encourage people from under-represented backgrounds and groups to apply.

We are open to discussing how any of our roles can be done on a part time basis and encourage you to let us know if you require any reasonable adjustments to the recruitment process. You can reach out to us at careers@pitcher.com.au.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Note for recruitment agencies: While we appreciate the role recruitment agencies play in our recruitment strategy, unsolicited CV’s or profiles will not be considered. We will not be liable or responsible for any fees or costs associated with unsolicited CV’s or profiles that are shared.

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