Experiential Designer
Are you looking for a fun and enjoyable career change? One where you’ll directly contribute to the design and development of local and international design projects that bring people together across the entire Asia-Pacific (APAC) region?
About us at Populous
At Populous, our teams design the places where people love to be together. We are a unique global company built on the philosophy and power of drawing large groups of people together to have incredible experiences – all achieved through having the world’s best architects, designers and thinkers!
We have designed iconic projects all over the world that encompass stadia, convention and exhibition centres, airports, integrated resorts, high performance training facilities, e-sports and entertainment arenas, and mixed-use venues. Each and every one of these projects possess a wide variety of design requirements and design outcomes that bring these projects to life to everyone who experiences them!
At our core, we are designers with a true focus on user experience, creating civic infrastructure that brings whole communities together for amazing experiences, all with a sustainable design approach and ethos. See more about our world-class projects and commitment to sustainable design at populous.com.
What are we looking for?
We are currently on the search for an Experiential Designer to fill a critical role in our Brisbane office, working across a variety of projects within Australia and the wider Asia-Pacific (APAC).
This role is a full-time permanent opportunity working across a varied and wide-ranging suite of projects, all while working hand-in-hand with out design teams. These projects will sit across architecture, interior design, brand activation and consulting and focus on assisting teams to find different ways to approach design from a user-centred perspective and bring to teams possible design recommendations based on research, idea generation and journey mapping. It’s a very rare opportunity to work across such a diverse program of work and for someone to get exposure to a whole range of new and diverse consulting challenges and opportunities.
Specifically, we’re looking for someone who can, and has a passion for:
- Undertaking stakeholder and user research utilising a combination of surveys, contextual analysis and face to face engagement.
- Identifying and uncovering trends that relate to the commercial pillars including food and beverage, retail, advertising, services, sponsorship and experiences.
- Utilising research, developing a range of user persona types, outlining key individual attributes, behaviours, motivations and obstacles of the user experience.
- Developing the user journey (maps) through the facility based on persona types and outline the points of engagement (touchpoints) that relate to the commercial pillars.
- Identifying user pain points throughout the facility.
- Undertaking a detailed site audit of selected facilities considering the end to end user experience.
- Engaging with industry leaders and future thinkers around retail, user and consumer trends, as customers shift from Customer Experience (CX) to Intimate Experience (IX) such as but not limited to: security, technology, transport, retail/advertising, and service design.
- Based on external, internal and other data sets, developing a set of assumptions to strip back the user and operations problems back to their simplest form.
- Identifying innovations in other industries that may be relevant.
Further to this, the type of people we’re looking for those with:
- Bachelor degree in a design-related discipline
- Experience with driving and applying human-centred design processes.
- Experience in conceptual thinking to support the creation of services (experiences, products and services) bringing together customer needs, client and project business goals.
- Working knowledge of design and prototyping techniques.
- Significant experience of planning, leading and facilitating customer/stakeholder workshops.
- Extensive experience undertaking stakeholder management.
- Experience in the development of concepts, including the definition of customer needs, task analysis, and the creation of storyboards.
- Experience working within a collaborative design team to understand end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, analysis of research.
- Experience in designing, executing and analysing qualitative and quantitative research to uncover insights, learn about user behaviour and provide inputs and validate design concepts.
- Participate as a contributor to an interdisciplinary team that includes architects, interiors designers, project management, business and brand activation strategists, creative and technology content producers and wayfinding, graphics environmental and place making disciplines
Why Populous stands out from the rest.
We don’t consider ourselves just another architecture and design company. At Populous, we know that our strength comes from our diversity. Our APAC team represent over 35 different nationalities from all walks of life. We actively celebrate these cultures and are committed to creating a connected team culture that embraces and supports this. We are a truly global company, with offices and projects located throughout the APAC region – which means endless opportunities, development and adventures.
We invest heavily in sustainable design practices and have active Corporate Social Responsibility and Diversity, Equity & Inclusion strategies in place that are making a difference to not only our team, but the wider communities in which we operate across the APAC region. We, of course, also provide industry leading salary packages, very flexible working arrangements based on individual circumstances, benefits and continuing professional development (CPD) opportunities, including in-house leadership development pathways and technical knowledge sharing workshops. Whatever you need to help succeed in your role, we’ll work with you to make it happen!
Finally, we also fully understand that work is only a portion of our lives and that our team
have commitments, hobbies and interests outside of work. To support this, we offer benefits which enable a healthy balance between work and life and include things like a wide range of extended paid leave entitlements, industry leading support services for various stages of life and flexible working arrangements that cater for individual circumstances, just to name a few.
Want to see what it’s all about?
Yes, we want highly skilled people. That’s a given. But more importantly, we want people who embody our values, are truly energised by the work we do, that want to be involved in the awesome initiatives we are developing and, most importantly, who bring fun to our work environment and culture.
If you would like to have a chat to us about being part of the Populous team then feel free to pop your Cover Letter and resume through to us. We really look forward to chatting to you very soon!