Operational Service Delivery Manager – Utilities
Rottnest Island, WA
Who are we
Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries. Working with Programmed Facility Management means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and safety.
The Role
An exciting opportunity has arisen for a highly capable utilities professional to join the team on Rottnest Island in a senior leadership role.
As the Service Delivery Manager – Utilities , you will be responsible for overseeing the Operations & Maintenance (O&M) of the island’s critical utility infrastructure. This includes the desalination plant, wastewater treatment plant, diesel power generation plant, and associated distribution networks.
This role comes at a pivotal time, with all utility assets either undergoing or scheduled for significant upgrades to meet the island’s future demand. It presents a unique opportunity to lead a key service division through a period of transformation while maintaining operational excellence and regulatory compliance.
Reporting to the Island Operations Manager, you will lead the utilities function with a strong focus on service delivery, client satisfaction, and adherence to all drinking water, wastewater, and electricity production standards.
Key responsibilities
- Lead the safe and efficient operation and maintenance of all utility assets
- Ensure full compliance with all relevant regulatory and environmental standards
- Drive a culture of service excellence and continuous improvement
- Oversee asset upgrades and support project integration into operations
- Build and maintain strong client and stakeholder relationships
- Lead, mentor, and develop a multidisciplinary utilities team
Skills and experience
- Ideally you possess a Mechanical/Electrical Engineering Degree; or
- Have minimum 10 years’ experience leading teams at water or power utility facilities.
- Change Management and Process improvement experience
- A "can do" attitude
- Strong written and verbal skills, Demonstrated ability to multi-task through use of multiple systems tools and processes.
You will be offered competitive remuneration and conditions and the chance to enjoy a workload that is varied, challenging and certainly never dull.
About You:
You are an experienced utilities leader with a proven track record of delivering high-quality services in regulated environments. You bring a strong understanding of water, wastewater, and/or power generation systems, combined with a commitment to safety, compliance, and customer outcomes.
Why Join Us?
- Rare opportunity to work in a unique island environment
- Lead critical infrastructure through a major transformation program
- Make a tangible impact on service delivery and community outcomes
- Join a collaborative and forward-thinking leadership team
If you have the energy, attitude, experience and desire to be a part of this exciting opportunity, apply now!
Employee Benefits
- Great Remuneration, Awesome Team, Wellbeing Initiative
- Long term career potential
- Paid parental leave and great discounts with selected retailers
- An Employee Assistance Program, which incorporates a tailored wellbeing initiative
Our Commitment
Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.
Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.
To learn more about working with Programmed and PERSOL, we encourage you to visit our website.