Why You'll Love Working With Us
Some of the key benefits of joining Programmed include:
- Lead the revenue, invoicing and claims functions for a major maintenance services contract
- Geelong-based leadership opportunity supporting a significant operational contract
- Play a key role in protecting contract profitability and financial performance
- Lead and develop high-performing claims and financial administration teams
- Partner with operational, finance and leadership stakeholders across the business
- Drive process improvement, financial governance and commercial outcomes
- Full-time permanent opportunity with a leading national service delivery organisation
- Career development opportunities within commercial management and operational leadership
- Supportive culture focused on safety, service excellence and continuous improvement
About the Opportunity
Programmed Facility Management is seeking an experiencedInvoicing Managerto lead the contract's revenue, claims processing and invoicing functions across a major maintenance services contract based in Geelong.
This critical leadership position is responsible for overseeing contractor claims processing, client invoicing, work-in-progress (WIP) management, debtor performance, pricing governance and financial administration activities. Working closely with Finance, Operations, Performance and Vendor Management teams, you will ensure revenue is accurately captured, processed and recovered in accordance with contractual requirements.
The role offers an opportunity to build and lead a high-performing team while driving strong financial controls, effective commercial governance and continuous improvement across invoicing and claims management processes.
Location:Geelong, Victoria
Key Responsibilities
Revenue& Invoicing Management
- Lead the contract invoicing function and ensure accurate and timely revenue recovery
- Oversee preparation and submission of client invoices
- Monitor invoicing performance and identify risks to revenue recovery
- Ensure invoice accuracy and completeness prior to submission
- Investigate and resolve invoicing discrepancies and billing issues
- Manage recurring billing activities and revenue processes
Claims Management
- Lead the contractor claims review and processing function
- Monitor claims performance, workload distribution and service outcomes
- Review disputed or escalated claims requiring intervention
- Ensure claims are assessed consistently and aligned with contractual requirements
- Support resolution of contractor enquiries relating to claims and payments
Financial Performance& Controls
- Maintain oversight of work-in-progress (WIP) and revenue recognition activities
- Develop strategies to minimise invoicing delays and revenue leakage
- Monitor cashflow, debtor performance and outstanding balances
- Support recovery of outstanding invoices and payment issues
- Monitor financial risks, trends and performance drivers
- Ensure pricing controls and financial governance processes are maintained
Leadership& Stakeholder Management
- Lead Claims Team Leaders, Claims Coordinators and Financial Administration staff
- Establish clear performance expectations and service standards
- Develop team capability across claims processing, invoicing and financial administration
- Build effective relationships with operational leaders, contractors and finance stakeholders
- Support commercial decision-making through reporting and financial insights
Reporting& Continuous Improvement
- Prepare reports relating to revenue, invoicing, claims, debtors and WIP
- Identify trends, risks and opportunities to improve commercial performance
- Drive process improvement and system enhancement initiatives
- Improve efficiency, accuracy and scalability of financial processes
- Promote best-practice financial management and governance
About You
To be successful in this role, you will be an experienced commercial or finance leader with a strong understanding of invoicing, claims management and revenue administration within a complex service delivery environment.
You will also possess:
- Tertiary qualification in Finance, Accounting, Business, Commerce, Contract Management or a related discipline
- Experience leading invoicing, revenue administration, claims processing or commercial support functions
- Proven experience leading finance, claims or administration teams
- Strong understanding of work-in-progress management, invoicing controls and revenue processes
- Experience managing contractor claims or high-volume transactional functions
- Strong analytical, problem-solving and decision-making skills
- High attention to detail and financial accuracy
- Experience working with ERP, finance or work management systems
- Strong stakeholder engagement and communication skills
Highly Regarded
- Experience within maintenance, construction, infrastructure, utilities or service delivery environments
- Experience supporting large-scale operational contracts
- Experience managing debtor performance and cashflow outcomes
- Experience with pricing governance, schedules of rates and commercial controls
- Experience driving automation, process improvement and operational efficiency initiatives
About Us
Programmed Facility Management is a leading provider of asset management, maintenance and project management services across a multitude of industries.
Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.
Work With Us
Join us on our mission to build outstanding people, strong customer partnerships and exceptional service outcomes. Apply today.
Our Commitment
Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.
We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.
If flexibility would support your success in this role, we encourage you to apply.
