The Company
Operating in a highly competitive and dynamic financial services environment, QSuper manages around $113 billion in funds for over 585,000 members and is committed to working with our members so they can feel more confident they are making the best choices for their situation. QSuper Limited and QInvest Limited are ultimately owned by the QSuper Board of Trustees.

The QSuper Group has approximately 1,200 employees, and our culture is one where "members are at the heart of everything we do". Our employees bring this culture to life by behaving in line with our unique values which ensures our success through our actions every day.

The Role
At QSuper we pride ourselves in our holistic approach to claims management where we are committed to finding innovative ways to support and encourage our members on their path back to work and health. We believe our people provide our members with an unparalleled experience by communicating efficiently and transparently throughout the claims journey to achieve the optimal member outcomes.

Our Claims Management team make a difference in our members' lives and in return we recognise that our people are our strongest asset by providing a dynamic workplace with challenging and rewarding work opportunities to build an exciting career.

During an exciting period of growth and change, you will oversee a diverse portfolio of complex life, disability and income insurance claims through investigation, analysis and assessment. You will be working in a fast paced, team- oriented environment where your industry knowledge, communication and interpersonal skills will be rewarded.

Skills, Experience and Qualifications

The QInsure Capability Framework describes the core and technical capabilities (and related proficiency levels) required for this role. This framework builds on the QSuper Group competency framework and is imperative to enable all Claims Managers to meet capability expectations that are critical for the successful delivery of QInsure strategic priorities.

The ideal candidate will bring a positive and proactive approach to their work. You'll be managing claims with demonstrated attributes of integrity, resilience and exceptional customer experience in mind. The ability to communicate and negotiate both written and verbally is a critical element to the role.

The ideal Claims Manager will also have:

• Tertiary qualification or demonstrated equivalent experience in an Allied health role;
• Proven ability to communicate and negotiate both written and verbally;
• Demonstrated claims management experience;
• Ability to work in a complex and changing environment;
• Proven high level of critical thinking and organisational skills with strong attention to detail;
• Advanced service orientation and customer focus skills;
• Demonstrated desire and ability to work collaboratively within a team environment;
• The ability to balance our members needs with an empathetic yet commercial approach.

At QSuper we are proud to champion respect and we value diversity amongst our employees to support an inclusive workplace. We are passionate about selecting talented people based on their qualifications, capabilities and experience relevant to the role.

QSuper is an industry leader when it comes to competitive salary, work/life balance (including flex time) and legitimate career progression for those driven to succeed. Working within a highly supportive team, we pride ourselves on organisational culture.

We are passionate about selecting professionals based on their ability to exceed in customer experience expectations. If this sounds like you, apply now!

What you do today inspires tomorrow

Click on the 'Apply' button and follow the prompts. The closing date for applications is Wednesday, 15 July 2020.

Whilst all applicants will be carefully considered, we will only be able to personally contact those candidates that are short-listed for interview.

Our agency partner APRG will be in contact with selected candidates.