What you’ll contribute to:
An exciting opportunity has recently become available for an experienced part-time Duty Manager to join the team at Gold Coast Airport (GCA). The responsibility of the Duty Manager is to ensure the safe, efficient, and effective operation of GCA Terminal through proactive coordination of terminal activities, resources, and stakeholders. The role is responsible for monitoring service levels, managing incidents and abnormal operations, and optimising aircraft and passenger flows across terminal and apron operations.
This Part-time role will see you working a minimum of 40 hours per fortnight on a rotating roster with hours ranging from 4am to 11pm (or until the last flight has cleared) 365 days a year.
Reporting to the Terminal Manager, the successful applicant will ensure the professional, efficient, and effective operation of the Gold Coast terminal facility. This will be achieved by regular proactive interaction with stakeholders, key clients, passengers, and other terminal users.
Damien joined Gold Coast Airport Pty Ltd (GCA) in 2019 as a Duty Manager. Damien shares his unique experience working with GCA below:
“I joined GCA as an opportunity to develop and progress my career and learn the airport side of operations. The company has a great culture of communication, and the management team is very supportive. QAL provides me with a supportive and safe workplace surrounded by people who want to achieve the same goal which is to make this airport the best it can be and provide a great experience to our customers.”
How will you make an impact?
To be successful in this role, you will have experience working in a busy airport environment, first aid certification and experience working in a supervisory/team leader position would be advantageous. You will have exceptional customer service skills and the ability to communicate with different personalities. We are looking for an energetic, motivated, and flexible person, who prides themselves on their work ethic and enjoys making a valuable team contribution.
Key deliverables/responsibilities include but are not limited to:
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Ensure continued effective and efficient operation of the terminal through proactive oversight and on-ground presence.
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Maintain terminal standards aligned to safety, cleanliness and operational readiness
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Manage the allocation of aircraft parking bays and associated terminal resources (boarding gates, check in equipment, and baggage reclaim) via the Airport Operating System to optimise aircraft movements and passenger flow