Queensland Airports Limited (QAL) is an accomplished airport operator which owns and operates Gold Coast, Townsville, Longreach and Mount Isa airports – connecting the Gold Coast and northern NSW, along with regional Queensland, to the rest of the country and beyond. Our company has a vision to engage customers, connect communities and deliver exceptional experiences – and a commitment to delivering for the communities where we operate. We have been formally recognised as a ‘Great Place to Work – Certified’ organisation four times and recently was awarded Work180 accreditation as a champion for gender equity for the second year in a row. Our company is dedicated to a target of net zero Scope 1 and Scope 2 emissions by 2030.

There has never been a better time to join us.

What you’ll contribute to:

An exciting opportunity has recently become available for an experienced part-time Duty Manager to join the team at Gold Coast Airport.

This Part time role will see you working a minimum of 40 hours per fortnight on a rotating roster with hours ranging from 4am to 11pm (or until the last flight has cleared) 365 days a year.

Reporting to the Terminal Manager, the successful applicants will ensure the professional, efficient, and effective operation of the Gold Coast terminal facility. This will be achieved by regular proactive interaction with stakeholders, key clients, passengers, and other terminal users.

Damien joined Gold Coast Airport Pty Ltd (GCA) in 2019 as a Duty Manager. Damien shares his unique experience working with GCA below:

“I joined GCA as an opportunity to develop and progress my career and learn the airport side of operations. The company has a great culture of communication, and the management team is very supportive. QAL provides me with a supportive and safe workplace surrounded by people who want to achieve the same goal which is to make this airport the best it can be and provide a great experience to our customers.”

We are looking for two energetic, motivated, and flexible people with experience working within an airport environment or in a operations service’s role. You will pride yourself on your work ethic and enjoy making a valuable team contribution.

Key deliverables/responsibilities include but are not limited to:

• Ensure continued effective and efficient operation of the terminal through proactive oversight and on-ground presence.
• Maintain terminal standards aligned to safety, cleanliness and operational readiness
• Manage the allocation of aircraft parking bays and associated terminal resources (boarding gates, check in equipment, and baggage reclaim) via the Airport Operating System to optimise aircraft movements and passenger flow
• Coordinate the operationally critical swing of terminal resources between domestic and international operations.
• Respond to incidents, operational disruptions and medical first aids in accordance with operational plans and procedures
• Maintain strong stakeholder relationships and professional engagement with key clients, passengers and terminal users..
• Monitor and assure compliance with agreed service levels across operational contractors

To be successful in this role, you will have experience working in a busy airport environment. A first aid certification and experience working in a supervisory/team leader position would be an advantage. You will have exceptional customer service skills and the ability to communicate with different personalities.

What we offer you?

This is an opportunity to be part of a progressive organisation with a great culture and assist in the transformation and growth of the business. Flexible working options are available for all employees. At QAL, we uphold the philosophy that the smooth integration of life and work benefits all. We call it ‘Living Well’.

QAL supports an inclusive approach and values diversity within the workplace. We aim to provide opportunities that allow individuals to reach their full potential regardless of their background, gender, age, work status, religious or cultural identity. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC).

Please obtain the Position Description by clicking HERE, or if you are on Seek, by copying the following location into your browser to access the Position Description through our careers site: https://qal.elmotalent.com.au/careers/QALcareers/jobs.