About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Strategic Frontline Communications coordinates, manages, advocates, plans and delivers strategic public safety operational communications capabilities for QFES. The team leads, manages and supports frontline communication services and functions that delivers operational benefits to emergency responders and Queensland communities, including to represent the organisation’s interests at international, national and state forums, and focused working groups and committees to enhance, sustain and strengthen public safety communications.

Reporting to the Executive Manager, you will be strategically focused on planning, preparation, risk and change management initiatives relating to mission critical communications capabilities (Triple Zero, CAD, Telephony, Next Generation Triple Zero, Next Generation CAD, ICEMS and other Public Safety Communications initiatives. You will provide expert advice, collaborate and negotiate with internal and external stakeholders, including Commonwealth, State and Queensland Public Safety Agencies (QPS and QAS) on the current and future communications initiatives, standards and performance, capabilities, and functions to preserve the strategic value of the Triple Zero (000) Emergency Call Service (including Next Generation Triple Zero initiatives).

Key requirements

Highly desirable requirements

• Knowledge and experience of the Triple Zero service, legislation and responsibilities for emergency call processing.
• Operational knowledge of Communication Centre systems and platforms.
• High-level stakeholder engagement and negotiation skills.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead, manage and coordinate the delivery of high-quality strategies, plans and advice relating to the improvement of public safety communications and influence evidence-based investment decisions.
• Provide strategic and specialist advice on current and future public safety communications capabilities including the operational benefits, risks, issues and opportunities to support decision-making.
• Undertake research and analysis of trends relating to demands management, emerging technologies, and communication centre work practices to shape future strategic directions.
• Engage, collaborate and negotiate with key internal and external stakeholders in the development and implementation of future technologies to support QFES capabilities such as Next Generation CAD and Station Alerting.
• Prepare and review complex reports, briefs, correspondence and presentations relating to issues and initiatives, in accordance with departmental requirements and governance.
• Represent QFES as the operational / technical delegate at national, state, and departmental forums and working groups to address business needs, ensure positive outcomes and meet organisational objectives.
• Manage key initiatives relating to the development, implementation and review of CAD testing and training plans to ensure the strategic value of Triple Zero (000) Emergency Call Service delivery is maintained.
• Provide leadership, coaching, mentoring, skills transfers and assist in the ongoing development management of staff through performance, planning and review.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Team Leader (leading self)

Vision

• Leads Strategically
• Stimulates ideas and innovation

Results

• Builds enduring relationships
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty