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Senior Human Resource Advisor - HR Services

Queensland Fire and Emergency Services

Location: Townsville

Job Type: Contract/temp


Queensland Fire and Emergency Services

One QFES. Many Services, Many Capabilities, Many Partners


Temporary Flexible Full-time

Tenure Period:

Asap until 25 August 2023

Possibility of Extension:





$4,062.10 - $4,337.70 per fortnight


Strategy & Corporate Services



Work Unit:




Closing Date:

Midnight 31 May 2023

Reference No:


Current QFES employees and volunteers must apply via their internal careers site

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Human Resource Services is responsible for providing professional advice and support to regional and state office managers and staff across the employee lifecycle including employee entitlements, Human Resource (HR) systems, establishment management and local recruitment and selection. The team is also responsible for designing, developing and delivering HR initiatives, policies and resources to ensure compliance and best practice in alignment with whole-of-government, departmental and business unit needs.

Reporting to the Principal HR Advisor, you will work collaboratively with other QFES People professionals to ensure quality people management practices across specialist fields including safety and wellbeing, performance and conduct, professional development, industrial relations, statewide recruitment, workforce experience and analytics. You will also be required to work closely with managers, staff, volunteers and stakeholders, including Queensland Shared Services, as our third-party payroll provider, to deliver timely innovative fit for purpose outcomes for our diverse workforce.

Key requirements

Highly desirable requirements

  • Knowledge and/or experience or qualifications in contemporary HR management and best practice.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

  • Provide strategic HR advice and support, including case management activities, to deliver practical business outcomes and ensure quality people management practices.
  • Maintain knowledge and awareness of current HR practices and systems, industrial instruments and emerging trends to ensure compliance and/or provide recommendation for continuous improvement.
  • Analyse employee data to address individual and broader workforce issues, define risks and present evidence-based solutions to support decision making processes.
  • Contribute to HR capability across the workforce through the design, development and delivery (online and face to face) of procedures, guidelines and resources.
  • Build and maintain effective working relationships with key internal and external stakeholders and subject matter experts to support HR initiatives and meet desired outcomes.
  • Research, review and prepare reports, briefs, submissions and other correspondence in accordance with departmental requirements.
  • Represent QFES and participate in HR projects and working groups to ensure outcomes are delivered within agreed timeframes and meet business and client’s needs.
  • Contribute to team cohesiveness and capability through participation in professional development opportunities and promotion of a positive environment, respectful of the views of others.


To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Individual Contributor (leading self)


  • Stimulates ideas and innovation
  • Makes insightful decisions


  • Builds enduring relationships
  • Drives accountability and outcomes


  • Fosters healthy and inclusive workplaces
  • Pursues continuous growth

Once you join us we will want you to exemplify the QFES shared values:

  • Respect
  • Integrity
  • Trust
  • Courage
  • Loyalty

Want more information?

Please contact Nicole Lee, Executive Manager, HR Services on phone 07 3635 3079 or email

You can also visit our website to find out more about our organisation.

How to apply

Please refer to the QFES Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply for this role.