About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Academy and Learning Services Branch strives to support Queensland Combined Emergency Services Academy (QCESA) operations through the provision of effective facilities management, resource management and support services and the maintenance of its registered training organisation obligations. It achieves this through a number of tools and mechanisms, including:

• Providing a safe and secure educational environment through sustainable and efficient management of the QCESA facilities.
• Supporting the QCESA training environment, including the School of Fire and Emergency Services (SFEST) and the Queensland Ambulance Service (QAS) with integrated and efficient systems and services.
• Ensuring training and assessment meets compliance requirements under the Standards for Registered Training Organisations (RTOs).

Reporting to the Chief Human Resource Officer (CHRO) you will lead the effective functions of the branch and support the CHRO in leading or managing specialised projects to ensure achievement of key business or client outcomes, including all aspects of project planning, advice, resources, timeframe deliverables, risks and stakeholder management are effectively managed to ensure the ongoing provision of quality services that meet current and future needs.

As a Director in the People and Culture Directorate you will be expected to model a value based and strategic approach that is client focused and is collaborative, innovative and solution focused. The People and Culture Directorate aims for a relational approach to the services it provides and takes a trauma informed approach in dealing with sensitive and complex matters.

Key requirements

Highly desirable requirements

• Possession of relevant tertiary or postgraduate qualification/s in human resources and/or education.
• Demonstrated experience in leading the proactive and responsive management of human resources business services and/or registered training organisations.

Your key accountabilities

The Director, Academy and Learning Services is required to lead by example and model QFD values and behaviours in the delivery of the responsibilities of the role which include but is not limited to:

• Lead by example and fulfil the responsibilities of this role in accordance with QFD values and behaviours and participate as an active member of the People and Culture leadership team setting clear direction and vision, aligned to the organisation’s strategic objectives, and provide high-level expertise to drive change to the People and Culture directorate.
• Provide strategic leadership in supporting SFEST to ensure efficient and effective operational management systems, processes, tools and products are delivered to meet operational training requirements.
• Lead and manage strategies to ensure compliance to the Standards for RTOs and statutory requirements for work health and safety across services at the Academy.
• Provide strategic leadership and high-quality advice to senior management and staff on a broad range of academy maintenance and management, learning services, and support matters, ensuring quality services and effective decision-making processes.
• Take a strategic, solutions focussed approach to client and stakeholder engagement and develop and maintain excellent stakeholder relationships to ensure positive outcomes and achieve organisational and government objectives.
• Manage, prepare and respond to a range of complex departmental and ministerial correspondence, briefing notes, reporting and communication materials from internal and external clients and stakeholders, in accordance with departmental requirements and governance.
• Set clear direction and vision, aligned to the organisation’s strategic objectives, and providing high level expertise to drive change and lead the management of human, financial and physical resources ensuring a culture of client service and performance management.
• Provide solution-focussed people and culture policy, program and service solutions that assist the departmental leadership and services to sustain a positive, inclusive working environment and drive employee engagement.
• Develop and inspire a culture which fosters collaboration, evidence-based decision making, innovation and performance orientation, where people are passionate about their work and take personal accountability for their actions.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Stimulates ideas and innovation
• Leads change in complex environments
• Makes insightful decisions

Results

• Develops and mobilises talent
• Builds enduring relationships
• Inspires others
• Drives accountability and outcomes

Accountability

• Fosters healthy and inclusive workplaces
• Pursues continuous growth
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty