About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Workforce Experience Unit is focused on ensuring positive workforce experiences through shared values of trust, loyalty, respect, integrity and courage. The team leads the workforce experience program and workforce engagement functions. In addition to their advisory role, the team investigates, supports and assesses the culture, engagement and change management initiatives QFD has developed, implemented or integrated across the department, including analysing and delivering the workforce surveys to all levels of the organisation.

Reporting to the Executive Manager, you will be a key member of the team contributing to workplace engagement plans, organisational culture and change management capability. You will be responsible for developing, monitoring and delivering project plans, resources and programs, and supporting large scale and complex culture change activities to align with the QFD strategic plan and business objectives. You will also be required to build organisational capability and workforce experience with a focus on organisational development and change management, including the integration and implementation of workforce experience principles and practices into business-as-usual activities.

Key requirements

Highly desirable requirements

• Tertiary-level qualifications in organisational psychology, human resources or data analytics.
• Previous experience as an organisational development practitioner or survey program manager in a similar organisational environment.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

• Lead enterprise-wide projects that contribute to the enhancement of the department’s organisational culture and positive workforce experiences, and identify and implement improvement initiatives to enhance workforce capabilities.
• Provide strategic advice and consultancy on workforce experience or culture transformation to support complex organisational change and transformation activities, including impact assessments and workforce engagement planning.
• Undertake research, environmental scanning, benchmarking, focus groups, co-design, engagement, workforce opinion surveys and organisational performance analysis to enhance capability.
• Lead the development of a values-based culture, centred around positive workforce experiences that enhances organisational agility and resilience to meet departmental and community needs into the future.
• Develop and maintain effective working relationships with internal and external stakeholders to identify and access information and resources relevant to activities and projects to achieve strategic outcomes.
• Develop and deliver reports, actions plan and presentations that include performance measures, recommendations and critical information to enable evidence-based decision making.
• Engage with senior management and QFD staff and volunteers to understand their shared and individual experiences and assess organisational change impacts, readiness, risks and issues for various business change initiatives.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role:

Leadership Competency Stream – Program Leader (leading teams and/or projects)

Vision

• Leads strategically
• Stimulates ideas and innovation

Results

• Builds enduring relationships
• Inspires others

Accountability

• Fosters healthy and inclusive workplaces
• Demonstrates sound governance

Once you join us we will want you to exemplify the QFD shared values of:

• Respect
• Integrity
• Trust
• Courage
• Loyalty