Your opportunity:

Our Operations Hub team part of the wider Operations and Maintenance group is looking for a highly motivated Operations Hub Support Officer.

The Operations and Maintenance group plays a vital role in ensuring the safe, reliable, and efficient delivery of water services to our customers. We achieve this through the effective operation and maintenance of our water, wastewater, and resource recovery infrastructure.

The Support Officer is responsible for supporting control room operators and crew leader in the monitoring, control and operations of Urban Utilities water and sewerage networks, via a growing suite of enterprise systems, operational technologies and IOT to ensure real-time simultaneous operations, operational performance, prevention of and response to service interruptions and provide an exceptional experience to Urban Utilities customers and delivery partners.

About you:

• Proven strong internal and external stakeholder engagement

• Experience with control of work and work permitting principles

• Experience with the standard suite of Microsoft products

• Proven experience delivering exceptional customer experience and prompt resolution of queries

• Experience working in water industry or customer service sector is desirable.

• Understanding and effective use of standard office equipment standard software packages, with the ability to quickly learn role specific applications (Urban Access, Ellipse, SCADA, EMS, Genesys, Power Bi, JIRA, Confluence, Microsoft packages), while providing technical guidance as needed.

• Ability to manage conflicting priorities in an operational space that can be time critical

OTHER REQUIREMENTS

• Ability to work on the relevant 24/7 Control Room Roster of 4 days on and 4 days off (worked as 2 days shifts and 2-night shifts), including working the maximum planned shift length of 12.25.

At Urban Utilities, we believe our workforce should reflect the community we serve. We welcome applications from people of all backgrounds and experiences, including First Nations peoples, people with disability, members of the LGBTIQ+ community, veterans, emergency responders and people from culturally and linguistically diverse backgrounds.

You might not meet every single requirement listed. If you are excited about the role and believe you can make a strong contribution, we encourage you to apply.

If you require adjustments at any stage of the recruitment process, please let us know so we can support you.

Why Urban Utilities

Urban Utilities delivers essential water and wastewater services to more than 1.5 million people across South East Queensland. Every day, our teams work to support thriving communities and a sustainable future.

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

There’s no us without you. Come shape the future with us.

How to apply

Click on the ‘Apply” to complete your application.

Applications close Sunday 31/5/2026

Please note: applicants will be required to undergo a background check as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au