• Permanent Full Time, 38hr week

• Generous Salary & Salary Packaging options, including novated leases

• Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Digital & Information Group is growing, and we have an opportunity for an experienced HR Systems Specialist to join our newly formed Information Technology Applications team. If you have expertise in HR Information Systems (HRIS) such as Workday, Chris21 and Time2Work we’d love to hear from you!

Digital & Information is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, security, infrastructure, system administration, network operations, and support services.

Role Responsibilities:

Reporting to the Information Technology Applications Lead, the HR Systems Specialist is responsible for:

• Acting as the primary point of contact for Workday-related queries, providing expert guidance and support.

• Managing the configuration, implementation, and optimisation of HRIS platforms (Workday, CHRIS21, Time2Work).

• Supporting HR business projects, ensuring HRIS aligns with business needs.

• Leading UAT processes, data migration, and system integration efforts.

• Providing high-level technical support and resolving complex HR system issues.

• Managing vendor relationships and engaging with external partners as required.

• Staying current with Workday releases and industry best practices to ensure the platform evolves in line with business objectives.

• Driving digital transformation and automation within HR systems.

• Ensuring compliance with data privacy laws, security standards, and IT governance frameworks.

• Working across HR and IT teams to align system functionality with business needs.

• Supporting IT Service Management (ITSM) & ITIL-aligned processes, including Knowledge Management, Change Management, Problem Management, and Service Management.

About you:

• HR Systems Expertise – Proven experience in HR Information Systems (HRIS) such as Workday, Chris21 and Time2Work, including system configuration, integration, and maintenance.

• Digital Transformation & Automation – Experience in HR system functionality, process automation, and optimising user experiences.

• IT Service Management & ITIL – ITIL knowledge or certification is highly regarded

• Compliance & Risk Management – Understanding of relevant regulations, data privacy laws, and security standards affecting HR systems.

• Vendor Management – Experience managing third-party vendors

• Collaboration & Leadership – Ability to coach, mentor, and provide technical guidance while working across IT and HR teams to align system strategies.

• Communication & Documentation – Strong skills in stakeholder communication, process documentation, and SOP development.

• Vendor & Stakeholder Management – Experience managing third-party vendors and external technology partners.

• Continuous Improvement – Proactively identifying opportunities for system enhancements, automation, and operational efficiency.

• Qualifications & Certifications – Bachelor's/Master’s in IT, Business, or related field, plus ITIL Foundation and HRIS certifications (e.g., Workday) preferred.

• Adaptability & Strategic Thinking – Agile mindset, strong decision-making skills, and a customer-focused approach to driving digital transformation.

• Security clearance/SOCI requirements may apply.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

The requirement to undertake ‘on call duties’ arises from the critical nature of the role including key responsibilities for ensuring the continuity of essential water and wastewater services on a 24 hour 7 days per week basis to customers and the community across Urban Utilities’ geographic area in performing functions as a distributor-retailer under the South-East Queensland Water (Distribution and Retail Restructuring Act 2009 (Qld) . The remuneration for the role has been calculated to include compensation for the requirement to remain available to perform work during on call periods and for the performance of work outside the ordinary hours of work as part of on call processes and otherwise. In some instances, additional compensation and remuneration may apply.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Job advertisement closes 21st April 2025