Permanent Full Time, 38hr week
Generous Salary & Salary Packaging options, including novated leases
Location: Fortitude Valley with hybrid and flexible working arrangements
Greenfields role- Work with our leaders to shape our Digital Partner Experience
There’s No Us Without U. Care with Us, for Today and Tomorrow
There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionize the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.
Your opportunity:
Our Digital & Information Group is growing, and we have multiple opportunities for experienced Digital Business Partners to join our Digital Experience Team.
Digital & Information is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, security, infrastructure, system administration, network operations, and support services.
Reporting to the Digital Experience Lead, the Digital Business Partner serves as the primary interface between the business group they represent and the Digital & Information Group. The Digital Business Partner will embed themselves deeply within business to foster alignment and support the strategic change and digital experience of the business group they support.
This role is pivotal in representing D&I’s strategy, operating model, and priorities to stakeholders at all levels, from executives to frontline teams, while acting as the voice of the customer to influence and shape digital initiatives. By building trusted relationships, advocating for innovative solutions, and ensuring the seamless integration of digital capabilities, the Digital Business Partner empowers Urban Utilities to deliver impactful and sustainable digital outcomes and ensures our organisation provides an excellent digital experience to our people, customers, and stakeholders.
About you:
Bachelor’s degree in relevant subject area (Business, Commerce, Project Management, Engineering, Information Technology or other relevant discipline), and/or equivalent industry experience in a medium to large organisation.
Post-graduate qualifications in in relevant subject area (Business, Commerce, Project Management, Engineering, Information Technology, or other relevant discipline) would be advantageous.
Significant demonstrated experience in planning, managing, and organising resources within short / medium timescales within the overall policy framework.
Ability to collaborate across cross-functional teams and support IT operations.
Customer-focused with a strategic and curious mindset.
Demonstrates integrity, authenticity, and values diverse perspectives.
Agile and adaptable, embracing change and new challenges.
Strong planning and decision-making skills to drive safe and effective outcomes.
Security clearance/SOCI requirements may apply.
Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.
At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!
Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
Generous Salary Packaging options, including novated leases
Corporate discounts across Health insurance, technology and more
Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180
Visit our website to learn more about us at www.urbanutilities.com.au
How to apply
Click on the ‘Apply” to complete your application.
Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.
For further information please contact our Talent team at careers@urbanutilities.com.au
Job advertisement closes 21st April 2025