• Permanent Full Time, 38hr week

• Generous Salary & Salary Packaging options, including novated leases

• Location: Fortitude Valley with hybrid and flexible working arrangements

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Digital Infrastructure Readiness team is seeking an experienced and proactive Senior Technical Business Analyst to join their team.

The Digital & Information Group is responsible for digitally enabling Urban Utilities today while transforming our future capabilities to enhance digital services for our customers, community, and people. We drive Urban Utilities’ digital & data strategy, oversee the digital portfolio, and manage IT, OT, data, IoT, cyber security, infrastructure, system administration, network operations, and support services. These roles offer an exciting opportunity to contribute to a forward-thinking organisation that is driving digital transformation and enhancing service delivery for our customers, community, and people.

As a Technical Business Analyst within our Digital Infrastructure Readiness team, you will work closely with a dynamic team of professionals to support the development and deployment of strategic decision outcomes that in turn enhances operational efficiency and drives performance improvements. You will play a key role in analysing the requirements for changes and new functionality within the UU ICT operating environment. Tasks and accountabilities will be linked to complex strategies related to application performance, infrastructure readiness, and digital transformation and contribute to shaping innovative digital services that deliver meaningful value to our customers, community, and people.

You’ll bring your analytical mindset and stakeholder expertise to:

• Lead the collection and analysis of complex business requirements.

• Be responsible for the development and writing of technical documentation.

• Support testing and documentation throughout the project lifecycle

• Facilitate workshops and working groups with technical, project, and business stakeholders.

• The development and updating of technical documentation (e.g. “As built) and user knowledge articles.

About you:

We’re looking for someone who thrives in complexity and is driven by curiosity, collaboration, and continuous improvement. You’ll also bring:

• Qualifications: A Bachelor's degree in Information Technology, Computer Science, Data Analytics, or a related field or extensive on the job experience in the aforementioned fields

• Experience: Proven end-to-end business analyst experience across the full application lifecycle, including:

  • Facilitating stakeholder workshops and managing change

  • Working knowledge of ICT infrastructure and digital delivery

  • Exposure to technical documentation and systems analysis

  • Writing of Request For Quote (RFQ)

• Skills:

  • Strong analytical and root cause problem-solving abilities

  • Excellent communication, facilitation, and documentation skills

  • Comfort and experience working in agile and cross-functional teams

  • Ability to manage multiple priorities and make effective decisions

• Mindset:

  • Customer-centric and value-driven

  • Authentic, inclusive, and collaborative

  • Flexible, proactive, and resilient in the face of change

• Security Requirements: Security clearance/SOCI requirements may apply, depending on the role and responsibilities.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Job advertisement closes 24th April 2025